CNC Lead Production

CNC Lead Production – Wilmington, NC

Position Title:

CNC Lead Production
Department:
Production / Operations
Company:
Protocase Inc.

Location:

Wilmington, North Carolina
Work Arrangement:
On-site

Employment Type:

Full-Time

Shift: Day Shift, 7:00 AM–3:00 PM
Level: Intermediate / Lead

Full Transparency:
We Work a Little Differently Around Here.

This isn't just another job where you punch in and punch out. We come to work every day because we strive to earn a living in a meaningful way. Too many people go through their working lives without finding joy or purpose in what they do, and we believe work should be different.

At Protocase, your ideas don't just matter—they help shape our future. We thrive on collaboration, continuous improvement, and giving our people the opportunity to make a real impact.

Protocase specializes in custom sheet metal enclosures, panels, and parts for engineers and innovators worldwide, built with unmatched speed and quality. We take challenging designs and turn them into real-world products for some of the brightest minds on the planet.

Learn more about us:

As our CNC Lead Production, you'll take a hands-on leadership role within our CNC production area, helping ensure the shift operates safely, efficiently, and according to Protocase quality and production standards.

You'll work directly alongside CNC operators while coordinating day-to-day production priorities, troubleshooting issues, monitoring workflow, and helping your team meet quality and delivery expectations.

This isn't a desk-based supervisor role. We're looking for someone who is comfortable being on the production floor, understands CNC manufacturing, and enjoys helping people solve problems and succeed.

You'll work closely with Production, Planning & Production (P&P), Quality, Flow, Maintenance, and other manufacturing teams to keep work moving and address roadblocks before they impact our customers.

• Lead day-to-day CNC production activities during the assigned shift.
• Coordinate employees, machines, and production priorities to keep work flowing efficiently.
• Conduct pre-shift huddles and participate in daily production meetings.
• Provide hands-on guidance, coaching, and support to CNC operators.
• Monitor production schedules, workload, output, and priorities throughout the shift.
• Ensure CNC equipment is operated safely and according to established procedures.
• Assist operators with machine setup, tooling, work holding, and production troubleshooting.
• Review drawings, work instructions, specifications, and job requirements to support accurate production.
• Identify production roadblocks and coordinate with the appropriate teams to resolve them quickly.
• Monitor part quality and work closely with Quality to address non-conforming products or recurring defects.
• Help identify the root causes of production, quality, and efficiency issues.
• Support corrective actions and continuous improvement initiatives.
• Coordinate with Maintenance when machine or equipment issues arise.
• Ensure operators follow established safety, quality, housekeeping, and production standards.
• Support the training and onboarding of new CNC team members.
• Track and communicate shift performance, production issues, downtime, rework, and outstanding priorities.
• Prepare clear shift handovers to ensure continuity between production teams.
• Lead by example and help build a positive, accountable, and collaborative shop-floor culture.

• High school diploma or equivalent.
• CNC machining, manufacturing, mechanical, or related technical education is considered an asset.

• 2+ years of experience working in CNC machining, CNC production, or a related manufacturing environment.
• Hands-on experience operating CNC manufacturing equipment.
• Experience troubleshooting production or machining issues.
• Previous experience providing leadership, training, or day-to-day direction to production employees is preferred.

• Strong working knowledge of CNC manufacturing processes.
• Ability to read and interpret engineering drawings, dimensions, tolerances, and manufacturing specifications.
• Understanding of CNC machine setup, tooling,…