Operational Leadership Team; Lead​/Supervisors

Position Information

Position Title:

Operational Leadership Team (Lead/Supervisor)
Department:
Management
Company:
Protocase Inc.

Location:

Wilmington, North Carolina
Work Arrangement:
On-site

Employment Type:

Full-Time, Permanent

Shift: Afternoon Shift (3:00 PM – 11:00 PM)
Level: Mid-Level
Compensation: $45,000–$65,000 USD annually

Full Transparency:
We Work a Little Differently Around Here.

This isn't just another leadership job.

At Protocase, we believe leaders exist to help people succeed.

We build custom products in a fast-paced manufacturing environment where every day brings something different. That means we're looking for leaders who aren't afraid to roll up their sleeves, solve problems alongside their team, and create an environment where people can consistently do their best work.

If you believe leadership is earned through trust, accountability, coaching, and leading by example, you'll fit right in.

Learn more about how we work:

This is a hands-on operational leadership role focused on building high-performing production teams while delivering exceptional quality, efficiency, and safety.

As an Operational Leader, you are responsible for ensuring your team delivers—every shift, every day—through clear expectations, consistent follow-up, real-time coaching, and strong leadership on the production floor.

You won't be leading from behind a desk.

You'll be actively involved in day-to-day operations—training employees, removing obstacles, solving production challenges, and helping your team succeed.

We operate in a high-mix, fast-paced manufacturing environment, where success comes from:

• Strong leadership presence on the floor.
• Clear standards and accountability.
• Continuous coaching and development.
• A commitment to continuous improvement.

• Set clear expectations for every shift.
• Monitor production performance and workflow.
• Ensure work is completed safely, efficiently, and to quality standards.

• Stay actively engaged on the production floor.
• Remove obstacles that impact productivity.
• Troubleshoot operational issues in real time.
• Support employees through changing priorities and production demands.

• Train, coach, and mentor team members.
• Hold employees accountable while helping them grow.
• Support onboarding for new employees and new equipment.
• Foster an environment built on trust, ownership, and continuous learning.

• Ensure Standard Operating Procedures (SOPs) are consistently followed.
• Maintain quality expectations and production standards.
• Reinforce safe work practices every day.

• Monitor output, quality, efficiency, attendance, and other operational metrics.
• Use data to identify trends and opportunities for improvement.
• Drive results through coaching and accountability.

Ensure work is:

• Clearly documented.
• Properly trained.
• Consistently followed.
• Regularly audited.

• Identify operational issues early.
• Implement practical solutions.
• Improve workflows, communication, and team performance.
• Support Lean thinking and process improvement initiatives.

• Provide timely coaching and feedback.
• Escalate issues before they become larger problems.
• Build strong relationships across Production, Engineering, Quality, and Leadership.

• High school diploma or equivalent.
• Post-secondary education in Manufacturing, Business, Leadership, or a related field is considered an asset.

• Proven experience leading teams within a manufacturing or operations environment.
• De…