Hospice Clinical Nurse Liaison

What you’ll be doing:

• As a registered nurse in the Clinical Nurse Liaison role, you will provide quality care to patients from diverse socioeconomic and cultural backgrounds.
• You’ll be developing relationships with referral sources like specific providers, hospitals, long term care facilities, or doctor offices to enhance the admission process and provide community support.
• Familiar with marketing and strategic goals for the company.
• Be confident and knowledgeable about the services offered by Lower Cape Fear Life Care.
• Able to provide service recovery and excellent customer service skills to ensure satisfaction.
• Able to manage multiple tasks simultaneously and quickly pivot from one task to another as needed.
• Understand hospice eligibility and advise on the most appropriate care settings.
• Being comfortable with public speaking is vital, as you’ll be conducting educational in-services with medical staff or community groups on topics such as:
• Hospice 101 – Eligibility and Philosophy
• End-of-Life and Symptom Management
• Specific Disease States (e.g., dementia, heart failure, COPD, end-stage renal disease)
• Medication usage in Hospice
• While you will not be providing direct patient care as a registered nurse, you’ll spend time working one on one with patients and their families to act as a consultant and providing education on identifying signs and symptoms, common medications used in hospice care, and what to expect at end-of-life.
• You’ll work to collaborate and coordinate with external medical staff and referral sources to determine patient eligibility for hospice, palliative care, or our Memory Partners program.
• If patients meet admissions criteria, you’ll work to coordinate transition of care into one of our three inpatient hospice care centers, in-hospital hospice, outpatient case managers to receive hospice care at home or hospice services in a facility setting.
• This transition of care would include things like:
• Obtaining consent to treat from the patient or primary caregiver.
• Working with physicians and case managers on discharge planning.
• Coordinating with outside vendors, like transport companies, to organize patient pick up and arrival times.
• Completing documentation for new referrals and follow-ups after each visit.
• Working with LCFL staff to start the admissions process and order DME and other supplies.

• Education:
  
  Graduate of an accredited school of nursing, either through an AD, Diploma or BSN program. Degree in business, marketing, or related field preferred.
• Licensure /
  
  Certifications:
  
  Current license to practice professional nursing in the State of North Carolina or South Carolina depending on position location.
• Experience:
  
  Two years experience. Prefer hospice or home care. Prefer experience in marketing, public affairs, community relations or hospital liaison nurse.
• Essential Technical / Motor
  
  Skills:
  
  Ability to speak clearly to communicate with patients, families, physicians, and staff. Good command of the English language. Computer experience helpful.
• 5. Interpersonal
  
  Skills:
  
  Ability to develop positive interaction with patients, families, physicians and staff and other health professionals to effectively communicate and educate about hospice services and end-of-life care. Strong verbal and written communication skills. Highly self-motivated and self-disciplined. Flexible.
• Essential
  
  Physical Requirements:
  
  Ability to move freely. Ability to work long hours and manage stressful situations.
• Essential Mental Abilities:
  Ability to define problems, collect data, establish facts, and draw valid conclusions. Requires higher level of mental faculties accompanied by short and long-term memory.
• Essential Sensory Requirements:
  Touch, sight, hearing, ability to organize thoughts, facts, and ideas. Ability to translate the written word.
• Exposure to Hazards:
  May be exposure to blood and body fluids, infectious diseases, needle puncture wounds. May encounter patients and other situations which present a potential threat to personal safety.
• Hours of Work:
  Flexibility with schedule required. Weekends, holidays, evening, and early morning hours will be required from time to time.
• Population Served:
  Physicians, RN’s, facility administrators, discharge planners, social workers, other health professionals, insurance specialists, public, community leaders, vendors. All patient populations from infants through geriatric with life limiting illness.
• Driving:
  Will be required to drive. Must have reliable transportation. Will be subject to the Safe Driver Policy.