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Senior Quality & Compliance Analyst - Financial Services
Job in
Wilmington, New Hanover County, North Carolina, 28412, USA
Listed on 2026-07-13
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-13
Job specializations:
-
Quality Assurance - QA/QC
Regulatory Compliance Specialist
Job Description & How to Apply Below
Jobtailor is seeking a QA professional to monitor call quality, response times, and agent interactions within a financial services context. The role includes evaluating performance, presenting findings to management, and driving initiatives to uphold service standards.
The candidate should have 3+ years in QA/auditing, experience with TCC, and preferably a Bachelor's degree. The position involves facilitating surveys and focus groups to gather customer feedback and improve processes.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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