Retail Support Specialist

1 week ago Be among the first 25 applicants

At DSI, we have over 40 years of sales enablement and customized business solutions experience, delivering results for our clients and partners. We're looking for passionate individuals eager to make their mark in sales and customer service. Our rewarding work environment offers you the opportunity to grow with us and make a significant impact.

The Retail Support Specialist (RSS) delivers frontline support to AT&T customers inside high‑traffic, national retail environments. You will engage directly with customers and retail partners to resolve account, billing, device, and service concerns in fast‑paced, high‑volume situations. Success requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

• Provide professional, friendly, and solution‑focused support to AT&T customers inside national retail locations
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns
• Troubleshoot wireless devices, network issues, and feature functionality
• Operate effectively in high‑volume retail environments, maintaining focus and service quality during peak traffic and escalated situations

• Act as the AT&T subject‑matter expert for retail employees and third‑party labor partners
• Serve as the primary AT&T representative, leading in‑store support for retail escalations
• Proactively engage with store leadership to address customer concerns and strengthen partnership alignment

• Role performed in a retail environment, standing, walking, and engaging on the sales floor for Free hours per day
• Ability to)
  Mathible work flexible schedules, including evenings, weekends, and holidays, based on business needs
• Comfort working in busy, customer‑facing environments with frequent interaction and problem‑solving demands

• Navigate multiple systems simultaneously while engaging with customers in real time
• Document all interactions thoroughly and accurately
• Adhere to company policies, compliance requirements, and privacy standards
• Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores
• Execute and maintain approved planograms for mobile devices and signage
• Maintain inventory accuracy for display devices and fixtures
• Add, remove, and reposition phones, fixtures, and promotional material per planogram updates

• Work closely with cross‑functional teams such as technical support, billing, fraud, Zuma and escalation agents
• Share insights on recurring issues to improve processes and customer experience
• Maintain a positive, professional demeanor during all interactions

• Strong customer service and communication skills
• Ability to handle high‑stress or escalated situations with professionalism
• Proficient in multitasking and navigating complex systems
• Detail‑oriented with strong problem‑solving abilities
• Ability to work flexible hours, including evenings, weekends, or holidays as needed

• Experience in wireless communications, retail customer service, or technical support أيضا
• Previous call center or retail support experience is a plus

• Competitive starting pay of $26 per hour
• Comprehensive training and development programs
Supportive and engaging team environment
• Opportunities for career growth and advancement