Retail Sales Associate

Full-Time Retail Sales Associate

$14.00 to $17.00 per hour.

We offer an easily achievable commission structure that pays you for every transaction you process.

• Comprehensive Medical, Dental, Vision, Life, Supplemental and other voluntary options (eligibility required).
• Best working hours in the business. Most stores open 9 AM–6 PM; many stores are closed on Sundays.
• Earned Wage Access program (up to 50% of wages earned, up to 7 times per payroll cycle) available starting on the second day of employment.
• Unlimited commission on top of hourly base rate.
• Payroll‑based benefits: 401(k) auto‑enrollment after 6 months; pet insurance; over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Education support: tuition reimbursement up to $2,000 per year for eligible full‑time employees.
• Employee discounts available from day one and additional First Cash coupons and offers.
• Vacation: 1 week paid after 6 months; an additional week after 1 year; 2 weeks after each subsequent anniversary; up to 120 hours after 5 years.
• Sick/Personal: 8 hours after 6 months; 16 hours each anniversary (years 2–5) up to 24 hours after 5 years.
• Auto‑enrollment in First Cash 401(k) program after six months of employment.
• Access to First Cash Pet Insurance program.

We are seeking entry‑level, full‑time sales associates for pawn store locations nationwide. The Pawnbroker / Retail Sales Associate works with the entire staff to provide customer service on both the lending and retail sides of the business. The role includes greeting, engaging and processing sales, loans and other transactions, and assisting with customer inquiries and problem resolution across a wide variety of merchandise including jewelry, tools, electronics, firearms in FFL locations and more.

• Greets and interacts with customers to build rapport and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Keeps the sales floor clean, stocked, and displays merchandise.
• Performs sales and loan transactions in accordance with policies and regulatory requirements.
• Handles all cash and negotiable items with established policies.
• Answers incoming calls per company standards.
• Communicates legal aspects of transactions to customers.
• Communicates effectively with coworkers and managers.
• Collaborates with all employees to create a positive customer experience.
• Completes all assigned training.
• Other related duties, as assigned.

• Willing and able to lift/operate up to 50 pounds and perform duties requiring standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to work with firearms and become firearms certified.
• Willing to assist customers outside the store premises and retrieve products from exterior storage.
• Minimum age: 18 years.
• High School Diploma, GED, or equivalent.
• Strong desire to work with people and be team‑oriented.
• Ability to multitask in a fast‑paced environment.
• Basic math proficiency. Cash handling experience preferred.
• Flexible retail schedule, including weekends and holidays.
• Computer literate and can operate POS systems and common office equipment.
• Willing to work in multiple locations as business needs dictate.

The employee commission incentive plan is proprietary. Pawnbrokers have the potential to earn 2‑8% on the gross profit of their personal performance. Detailed information is provided during the interview.

• Binding arbitration agreement required upon offer.
• Paid wages will not be below applicable local minimum wage requirements.
• Earned Wage Access service provided by Net Spend (signup required).
• First Cash 401(k) program available to employees 21 years of age or older.
• Maximum base pay rate is derived from the applicant’s prior experience and skill set.

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First Cash Holdings, Inc. is an Equal Opportunity Employer. It provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity or expression, genetic information, marital status, status with regard to public assistance, veteran status, or other characteristics protected by law. Reasonable accommodations for qualified individuals with disabilities will be provided.