Parts Counter Sales Associate- Wilmington, NC

Job Title

Represents the company resolving customer needs by providing the correct parts to all customers, over the counter, through the shop, or on the phone.

· Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner

· Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line

· Answers phone calls, providing price quotes and other information

· Reviews shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate

· Provides high level of service to internal and external customers

· Pulls and fills orders from warehouse stock multiple times throughout the day sometimes requiring use of forklift

· Notifies parts manager of out-of-stock parts or shop materials that need immediate attention

· Locates out-of-stock parts from outside source and submits an emergency order, if necessary

· Notifies the service advisor and the customer when special ordered parts have been received

· Notifies the shops when all parts have arrived and when they will be delivered

· Pulls orders for delivery to shops from warehouse stock, making sure all parts are tagged with customer names and job number

· Follows up on back-ordered parts

· Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required

· Replenishes assigned inventory daily

· Assists outside sales representatives with preparing their orders

· Makes sure all internal requests for parts are billed on service repair order.

· Receives payment from retail customers or obtains credit authorization.

· Ensures that all charge sales are signed by the customer

· Ensures that all customers receive their copy of the invoice

· Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified

· Issues and tracks requested shop tools to technicians in the shops

· Must be able to be trained to use forklift as forklifts are used for daily job tasks

· Keeps orderly records of all repair orders, invoices, insurance estimates, and special-order parts

· Sets up orders for daily shipment, delivery, or pick-up in the warehouse.

· Solicits assigned accounts by phone

· Keeps front and rear counter areas clean and uncluttered.

· Cleans computer terminals and printers daily

· Participates in all training programs that are made available

· Keeps current on new products and product updates

· Participates with the parts manager in maintaining a lost sales tracking program

· Maintains professional appearance

· Essential Duties include the following. Other duties may be assigned.

· Must be able to fulfill essential job functions in a consistent state of alertness and safe manner

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Good interpersonal skills and basic computer skills. MS Office (Word & Excel) skills are highly recommended. Ability to be trained on business software products which are an essential tool in this position.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Abili…