Parking Enforcement Officer; Pooled Position

Benefits of Working at UNCW

At the University of North Carolina Wilmington, we are driven by a clear purpose: to empower student success, advance innovation, and strengthen the communities we serve. Guided by our strategic vision and commitment to excellence, UNCW offers a dynamic and collaborative environment where employees can make meaningful contributions while growing their careers.

Located in coastal North Carolina, UNCW combines the energy of a thriving academic community with the natural beauty of nearby beaches and outdoor spaces. Here, professional opportunity is balanced with an exceptional quality of life-creating a workplace where you can thrive both personally and professionally.

As a member of the Seahawk community, you'll benefit from a culture that values well-being, lifelong learning, and connection. UNCW offers a competitive and flexible benefits package designed to support your health, financial well-being, and professional growth. From comprehensive health coverage and retirement options to generous paid leave, tuition opportunities within the UNC System, learning and development opportunities, and wellness programs, UNCW is committed to helping you thrive both at work and in your personal life.

$37,161 - $40,000

The salary range advertised is the designated recruitment range for this classification. Final salary offers will be determined by the candidate's education, relevant experience, internal equity alignment, and departmental budgetary parameters.

Position Title:

Property Security Officer

Working Title:

Parking Enforcement Officer (Pooled Position)

Competency Level: Journey

Primary

Purpose:

The mission of the Department of Auxiliary Services is to provide quality goods and services to the University at a fair and reasonable price. These services are designed to support the educational mission of the University and enhance the efforts of members of the University community. The Parking and Transportation Program is a fee-for-service program that has a major impact on visitor impressions of the university and a significant impact on student, faculty, and staff impressions of the workplace as a friendly, pleasant environment and an indirect impact on their productivity.

The Program must be customer-focused. The Program must seek ways to park cars while minimizing the visual impact efficiently; handle special events in the most efficient manner; reduce traffic on campus; allocate parking fairly; and enforce parking regulations fairly. The Parking and Transportation Program administers all phases of parking operations, including special event parking; permit registration and distribution; parking allocations to user groups;

visitor parking; mobile payment operations; enforcement, petitions, and appeals; and recording/collections of fees and fines. The Parking and Transportation Program encourages and plans for transportation alternatives to single occupancy vehicles with carpooling incentives, shuttle services, and an infrastructure supportive of pedestrians and cyclists. The Parking and Transportation Program provides the data and impact analysis to be used in planning physical plant improvements, such as surface lots, parking decks, sidewalks, bike racks, and bike lanes and paths.

• Enforcing parking rules and regulations fairly and consistently.
• Operating and maintaining parking enforcement equipment, facilities, smartphones, two-way radios, computers, tablets, software, and other advanced technology such as license plate recognition.
• Patrolling as a team on foot, electric/motor vehicle, and by micro mobility.
• Assisting transportation operations, events, space counts, visitor booth operation, inventory, etc.

High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work.

• Prior experience in a campus environment.
• 1 year of experience in a parking enforcement or closely related field.
• Experience staffing events and visitor parking facilities.
• Knowledge of parking and traffic regulations, related state laws, and university and department procedures.
• Experience handling immobilization devices, smartphones, computers, tablets, two-way radios, license plate recognition, motor vehicles/micro mobility.
• Customer service skills, including making sound decisions under stressful situations, and establishing and maintaining effective…