Move In Coordinator​/Sales Associate - Bradley Creek

Overview

LIBERTY SENIOR LIVING is currently seeking an experienced ASSISTED LIVING SALES ASSOCIATE/MOVE IN COORDINATOR.

Sales & Outreach

• Conduct on-site tours and off-site lead source visits.
• Participate in marketing events for prospects and residents.
• Influence prospects and lead sources using strategic messaging, events, and talking points.
• Perform outreach through various channels to engage lead sources, prospects, and residents.
• Assist with sales event planning and execution.

• Lead Management & CRM
• Document all lead interactions and census-building activities in the CRM system.
• Follow up and follow through with prospects and current residents to support retention.

• Move-In Coordination
• Complete move-in paperwork with residents or responsible parties.
• Communicate move-in dates and details with internal teams to ensure a smooth process.
• Develop and maintain relationships with residents during and after move-in.
• Orient new residents to the community using effective communication techniques.

• Community Relations
• Represent the community in external engagements and build relationships throughout the greater community area.
• Manage specialty areas such as move-in processes and community outreach.

• Administrative & Clerical Support
• Prepare and maintain marketing collateral, brochures, and forms.
• Manage clerical tasks including document preparation, mailing, and filing.
• Oversee seasonal marketing efforts such as holiday card distribution.
• Delegate tasks appropriately to Sales Consultants or Marketing Assistants.
• Enters resident information into Point Click Care.
• Performs other duties as assigned.

Background checks/drug-free workplace. EOE.

• Minimum 2 years of sales and marketing experience in assisted living, senior living, or a related field (preferred).
• Proven success in external business development and building relationships with referral sources.
• Experience planning and executing sales events and community activities.
• Proficiency with CRM systems, Microsoft Office, and Outlook.
• Strong interpersonal and relationship-building skills.
• Effective oral presentation and communication skills.
• Associate’s or Bachelor’s degree in Sales, Marketing, Hospitality, or related field (preferred). Must have a valid state Driver’s License.
• Demonstrated success in sales and sales-related activities.
• Must be willing to work and cooperate with other employees.
• Must be able to problem solve and work under pressure.
• Neat appearance and good personal hygiene.
• Must read, know and follow personnel, department and facility policies.
• Must be knowledgeable of local, state and federal regulations as relates to admissions, prospective payment and resident care.
• Flexible schedule to accommodate after hours and weekend tours and/or event opportunities.
• Must possess excellent verbal and written communication skills.
• Must have proven skills in working independently, be self-motivated and goal oriented.
• Working experience with customer relationship management (CRM) software is required.
• Must be a mission driven team player supporting the needs of both coworkers and residents.
• Must support the company’s Core Mission Pillars of Cultivating Community, Enhancing Lives and Promoting Independence.
• Must support the company’s Values of Quality, Honesty and Integrity.

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