Pre-Owned Vehicle Manager

Description

Wilmington Auto Group LLC

Pre-Owned Vehicle Manager

Department: Pre-Owned Vehicle Sales

Reports To: General Sales Manager

FLSA Status: Exempt

Direct Reports: Pre-Owned Vehicle Sales Staff

The pre-owned vehicle manager is a key member of Wilmington Auto Group's management team, responsible for ensuring customer retention and the profitability of the pre-owned vehicle department by recruiting and motivating qualified sales personnel. This position assumes responsibility for appraising, purchasing, reconditioning, displaying, and merchandising the pre-owned vehicle inventory.

• Forecasts goals and objectives for sales, gross and key expenses on a monthly and annual basis.
• Hires, motivates, counsels and monitors the performance of all pre-owned vehicle sales employees.
• Prepares and administers an annual operating forecast and budget for the pre-owned vehicle sales department.
• Understands, keeps abreast of and comply with federal, state and local regulations that affect pre-owned vehicle sales.
• Direct and schedule the activities of all department employees, always ensuring proper staffing.
• Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals.
• Ensures proper follow-up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system.
• Develops, implements and monitors a follow-up system for pre-owned vehicle purchasers.
• Maintains vehicle inventory. Monitors customers likes and dislikes, lost sales, and dealership sales history and conducts local market analyses to determine which vehicles to stock.
• Processes salesperson commission sheets daily and monitors the payroll records of all pre-owned vehicle salespeople.
• Conducts daily and weekly sales and sales training meetings.
• Establishes and enforces product-knowledge standards.
• Oversee the efforts of pre-owned vehicle salespeople to enhance the image and customer satisfaction ratings of the dealership.
• Help salespeople close deals.
• Ensures 100 percent turnover of each customer to F&I.
• Communicates daily with the Used Car Director regarding units needed for pre-owned vehicle inventory.
• Ensures that pre-owned vehicle salespeople are informed of all new inventory and current advertising efforts, including special sales.
• Works closely with the Used Car Director and any other sources available to find good-quality, low-mileage units.
• Monitors and works toward maintaining a 60-day turn policy.
• Appraises all incoming pre-owned vehicles.
• Ensures that cosmetic and mechanical reconditioning is performed within the dealership's cost and time limitations.
• Plans and controls the display of pre-owned vehicles.
• Assists in the development of advertising campaigns and other promotions.
• Tracks results of auction purchases and compares gross profits of auction vehicles with those of trade-ins.
• Handles customer complaints immediately and according to dealership's guidelines.
• Attends managers’ meetings.
• Maintains professional appearance.
• Other tasks as assigned.

Language Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write detailed correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to interpret diagrams and vehicle specifications.

Mathematical Skills

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent.
• Ability to calculate figures and amounts such as discounts, commissions, and percentages. Ability to apply concepts of basic algebra.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several variables in standardized situations

Required

• Bachelor's degree (B.A.) from…