Sales Specialist at Courtyard Marriott Wilmington

CN Hotels, Inc. is seeking an energetic, motivated individual to join our team as a Sales Specialist at the Courtyard by Marriott Wilmington Downtown Historic District
. This person will be responsible for providing administrative support and servicing existing clients as assigned by the Sales & Management Team.

• In support of the property sales team, the role will greet visitors, answer phone calls, including customer and brand call center reservations as well as general hotel inquiries, intake and process incoming lead information, handle reservation requests, research group billing inquiries, gather data as needed, compile reports, maintain files, and prepare correspondence.
• Interact with group, catering, and business travel customers in person, via email, and over the phone to qualify and assist existing and future customers;
• Maintain communication with group customers regarding the status of their group room block. This may include entering rooming lists, monitoring pick-up status, updating statuses of current pickup, providing cutoff date alerts, and making individual rooming list reservation changes.
• Assist property managers with sales duties as needed, including but not limited to initial billing inquiries, commission payments, no-show status, sales system research, brand reward point administration, and scheduling appointments.
• Assist managers with RFP responses, proposals, contracts, BEOs, and meeting arrangements as needed;
• Assist Sales & Events Service Manager (SESM) with reservation requests and building group master accounts in the brand system, as needed;
• Upload and maintain the group files within the sales system for all bookings at the property level. This includes ensuring signed agreements are uploaded when all bookings are turned into definite bookings
• Maintain inventory and create printed and electronic collateral to include coupons, flyers, and branded sales and marketing pieces;
• Participate in sales and operations meetings.
• Provide additional administrative assistance as directed.
• Other work as required to complete the primary purpose of the position.

• Minimum of one (1) year of experience in customer service or clerical work.
• Hotel sales experience is preferred.
• Experience working in a fast-paced environment.
• Proficient in Microsoft Office
• Experience with Sales Systems (Delphi.fdc or CI/TY) and the brand's PMS (Fosse, StayPMS, etc.)
• Excellent written and oral communication skills with the ability to effectively multitask.
• Bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, preferred.

• Less than 10% travel requirement.
• Must possess a valid driver's license and reliable transportation.
• Extended periods of sitting at a desk and working on a computer.
• Some weekends and evenings will be required.
• Benefits include: health insurance, hotel discounts, bonus program