Service Technician Wilmington, North Carolina

The Maintenance/Service Technician reports directly to the Service Manager and is responsible for performing make‑ready repairs to all vacant units prior to move‑in. HVAC certified preferred.

Weekend hours:
On‑call as needed.

• Perform repairs to make‑ready units in a timely manner.
• Responsible for 24‑hour on‑call as scheduled by the Service Manager; respond to on‑call paging.
• Assist the Service Manager or Housekeeper with their work if necessary.
• Assist Grounds personnel with trashing out units if necessary.
• Assist the Service Manager with inventory control and utilization of maintenance materials and supplies.
• Inspect property for improvements and repairs and review with the Service Manager.
• Perform work order requests.
• Assist the Service Manager with maintenance requests.
• Ensure that the grounds are free of litter at all times.
• Operate and perform scheduled maintenance properly on all equipment.
• Know the location of gas and water meter emergency cut‑offs, all apartment and fixture cut‑offs, and sewer clean‑outs.
• Paint interior and exterior when required.
• Assist the Property Manager or other staff members when requested.
• Perform work orders with same‑day completion in mind.
• Review work orders with Service Manager on a daily basis.
• Adhere to the mandatory policies outlined in the Employee Handbook.
• Keep the Maintenance shop clean and in order at all times.
• Be immediately available in the event of snow.
• Follow the Maintenance General Operating Policies.
• Maintain a professional appearance in uniform and display a good attitude at all times.
• Ensure personal hygiene and cleanliness while on the job.
• Understand the importance of a good attitude and team spirit.
• Work well with other staff members.
• Be cooperative in helping at another site when needed and be flexible to transfer to another property if needed.
• Work after‑hours on call on a rotating basis.
• Must have reliable transportation.

• HVAC skills – CFC certification.
• CPO certification preferred.
• Plumbing, electrical, carpentry skills.
• Knowledge of SDS and OSHA.
• 608 Refrigerant Certification preferred (will train if necessary).

• Position may require night/weekend work.
• Required to be on call.
• Duties performed both inside and outside, even in extreme temperatures below 32 °F or above 100 °F.

High school diploma or general education degree (GED); or one to three months related experience and/or training; or an equivalent combination of education and experience.

Current driver’s license, CFC Certificate (where needed).

• HVAC, plumbing, carpentry, electrical skills; pool certification (if required).

• Knowledge of OSHA regulations, MSDS standards.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly requires standing, walking, using hands to finger, handle, or feel, reaching with hands and arms, talking or hearing. The employee frequently requires sitting, climbing or balancing, stooping, kneeling, crouching, or crawling. The employee occasionally requires tasting or smelling. The employee frequently lifts and/or moves up to 100 pounds. Specific vision abilities required by this job include peripheral vision and depth perception.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee frequently is exposed to toxic or caustic chemicals; outside weather conditions and risk of electrical shock. The employee occasionally is exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; extreme cold; extreme heat and vibration. The noise level in the work environment is usually moderate.

Competitive benefits to include Health, Dental, Life, 401(K), Employees Assistance Program, Long Term Disability, Vacation and Sick Leave.

EOE / Drug‑Free Workplace.