Cabinet Service and Warranty Technician

Service Warranty Technician

Marsh Kitchen & Bath is seeking a Service Warranty Technician for its Wilmington location. Marsh Kitchen & Bath is an industry leader in kitchen and bath design, operating showrooms in the Wilmington and surrounding areas of North Carolina. As a member of our service team, you will address service issues in the field, delivering excellence in finished results for homeowners and contractors.

Duties / Responsibilities:

• Assists the Installation and Service teams by providing field services; following instructions regarding punch list needs.
• Daily job site visits to complete punch list tasks, including but not limited to finish/touch-up, cabinet alignment, hardware repair, cabinet repair, door alignment, cabinet/vanity installation, counter top installation, and other related duties.
• Follows manufacturer directions and warranty requirements when installing products.
• Ensures preparedness for the day of service;
  Tracks time and materials as required for each installation project.
• Operates all equipment safely and responsibly; keeps the company-owned service vehicle clean, inside and out.
• Follows all company policies and procedures.
• Participates in training opportunities to learn new building materials and installation methods as required by location management.
• Cross-trains in other areas to expand knowledge and expertise.
• Performs other duties as assigned.

To ensure success as a Service Warranty Technician, you should have:

• High School diploma or GED
• 2 - 5 years of experience as cabinetry punch list technician; experience in construction/builder environment a plus.
• Driver's License with a clean driving record
• Customer service-oriented attitude with the ability to maintain a courteous demeanor with customers at all times.
• Strong verbal and written communication skills.
• Ability to operate hand tools and saws.
• Ability to install cabinets hardware and moldings.
• Ability to learn and follow processes, policies, and procedures.
• Ability to pass a criminal background check.
• Ability to maintain a clean and professional appearance.
• Willingness to perform other duties as assigned.

Marsh Kitchen & Bath offers competitive compensation and benefits packages.