Field Technician - Wilmington, NC

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

Join a team that supports critical telecommunications infrastructure across the Wilmington market and surrounding areas. This is an excellent opportunity for someone early in their career who is eager to learn, work hands‑on in the field, and build technical expertise. Success in this role is driven by attitude, initiative, and a willingness to grow as you support installation, repair, maintenance, and network operations activities.

Company‑provided training, tools, and a vehicle help set you up for success from day one.

• Perform installation and repair activities supporting transport network products and infrastructure.
• Support day‑to‑day network operations and maintenance activities across the assigned service area.
• Conduct preventive maintenance inspections (PMIs) to ensure network reliability and performance.
• Perform battery maintenance and related infrastructure support tasks.
• Troubleshoot and respond to operational issues affecting network services.
• Support In‑Line Amplifier (ILA) environments and related telecommunications infrastructure.
• Maintain accurate documentation and follow established operational and safety procedures.
• Collaborate with team members to support critical communications networks and customer service objectives.

Required:

High school diploma or equivalent.

Ability to work independently in a field‑based environment.

Strong work ethic with a self‑motivated and accountable approach to work.

Demonstrated willingness to learn new technologies, processes, and skills.

Strong communication and problem‑solving skills.

Ability to manage workload effectively and follow direction when needed.

Valid driver’s license with the ability to operate a company vehicle.

Ability to travel throughout the Wilmington market and surrounding service areas.

• Must possess the ability to quickly learn corporate databases.
• On‑call 24x7 on a rotational basis, on stand‑by, call out, dispatch, and overtime are required as dictated by the business.
• A valid driver’s license
• Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

Experience in field service, telecommunications, utility operations, network maintenance, or a related technical environment.

Exposure to installation, repair, maintenance, or troubleshooting activities.

Experience working with electrical, mechanical, or telecommunications equipment.

Military technical experience or technical training programs.

Familiarity with preventive maintenance practices and infrastructure support.

Knowledge of transport networks or telecommunications systems.

Experience working in outdoor or customer‑facing field environments.

Demonstrated record of learning new technical skills quickly.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on…