Case Manager - Disaster Relief

Case Manager - Disaster Relief role at Endeavors
. The Case Manager is responsible for using sound professional judgement and best practices to ensure quality case management services are provided to the service population, especially in crisis situations, while maintaining compliance with applicable state and federal standards. Monitors assigned caseload of clients participating in program; establishes program plans/goals and evaluates client progress through routine meetings with clients and/or staff;

serves as advocate for clients to obtain services that enable them to cope with their environment.

$25.00/yr - $28.00/yr

• Coordinate referral, service planning and documentation of services for assigned caseload.
• Assist applicants with the completion and submission of their Program applications, including staffing mobile intake operations, as requested.
• Review submitted applications for completion and ensure the program has received all documentation needed to perform a complete eligibility, priority, and DOB review.
• Interviews applications to determine eligibility for program enrollment based on established guidelines and requirements; conduct needs assessment, obtain pertinent information and establish program goals for eligible clients; refer applicants to other agencies if not appropriate for program.
• Develop client intake and case plan for clients; instruct clients in completing necessary paperwork including goals and/or budget forms; completes orientation check-off form and obtains release of information forms when appropriate; completes social history on new clients each week.
• Provide weekly updates to all eligible applicants assigned to them in alignment with program guidelines to discuss and evaluate their progress; prepares accurate and up-to-date records.
• Demonstrate knowledge of the program from intake through construction and closeout, and provide updates to applicants throughout their recovery process.
• Conduct signing events, pre-construction meetings, and completion of grant agreements as needed; educate applicants on expectations and requirements around pre-construction and construction processes.
• Stay actively engaged in program work activities during required working hours and ensure all daily tasks, assignments, and case updates are completed in a timely manner.
• If assigned Duplication of Benefits Case Management review responsibilities, reviews must be completed in a timely manner in alignment with overall monthly and weekly program goals; adhere to all HUD and Program DOB policies and ensure that potential duplications of benefits are identified and captured in the system of record.
• Maintain a QC pass rate of 90% or higher for all tasks.
• Refer clients to appropriate programs or other agencies based on clients’ needs and in accordance with their program plan.
• Meet all deadlines required by program supervisor and partners; comply with federal and state regulatory guidelines and standards applicable to this position; maintain caseload per agency policies and contract standards.
• Maintain a minimum number of weekly contacts with clients; engage and involve clients in the casework process.
• Participate in weekly case staffing with case managers; maintain confidentiality in all areas of the service population and program operations.
• Other duties as assigned.
• Demonstrate exceptional customer service by placing the client first to support our mission to empower people to build better lives for themselves, their families, and their communities.

• EDUCATION: Required - 4-year bachelor’s degree from an accredited program/university in Social Work, Psychology, Criminal Justice, Sociology, or related field;
  Preferred - graduate degree in a related field.
• EXPERIENCE: 1+ year related experience and/or training including crisis intervention;
  Proficiency in Spanish/English (written and spoken) required; preferred experience in social/public service with case management.
• ATTENDANCE: Regular and acceptable attendance as determined by employer.
• LICENSES: Driver’s License with a clear record.
• VEHICLE: Daily use of a vehicle without prior notice.
• OTHER: Willingness to travel as required; must not pose a direct threat or substantial risk to safety or health of self or others.

Endeavors maintains a workplace free from employment discrimination and provides reasonable accommodations as required by law. For accommodation inquiries or assistance with the application process, please email hr or speak with your recruiter. If you are chosen for an interview, we will provide details on how to request accommodations.

Not Applicable

Full-time

Customer Service

Non-profit Organizations