Membership Desk Representative

Position Summary

The Membership Desk Representative supports the work of the Y, a leading nonprofit committed to community strengthening through youth development, healthy living and social responsibility. The role delivers excellent service to all members, guests, and program participants, responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area and other areas as needed.

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Conducts tours responsive to the needs of prospective members; sells memberships.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• Performs other duties as assigned.

At the Y, we live our purpose of strengthening communities with intention and purpose every day. We welcome all, value individuality, foster hope, nurture growth, and strive to make our community stronger, starting with you.

• Complimentary YMCA Membership
• Flexible Scheduling
• Professional Development
• Retirement Benefits
• Employee Resource Groups

Mission Advancement
:
Accepts and demonstrates the Y’s values; demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund‑raising.

Collaboration
:
Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness
:
Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high‑value experience for members.

Personal Growth
:
Pursues self‑development that enhances job performance. Demonstrates an openness to change and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up‑to‑date knowledge and skills in technology.

• Certifications required within 30 days of hire: CPR/AED and First Aid.
• Excellent interpersonal and problem‑solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Regular computer use and communication using a computer and phone/smart device.
• Requires sitting, reaching, and moving around the work environment.
• Must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required: close vision, distance vision, and ability to adjust.
• Noise level is usually moderate.

• CPR & First Aid – Must maintain certification and be able to assist individuals in need until professional help arrives.
• Emergency Response – Ability to identify and respond to medical, fire, environmental, etc. situations following established procedures.
• Incident Management – Report all safety incidents and hazards immediately and accurately to…