Human Services Coordinator III

Are you passionate about bringing people together to create safer futures for children and families? The Child and Family Team (CFT) Facilitator plays a pivotal role at the heart of child welfare decision‑making—guiding meaningful collaboration, amplifying family voices, and helping build lasting support systems that extend far beyond agency involvement.

This position leads and coordinates critical Child and Family Team meetings for children and families involved in Child Welfare services, ensuring compliance with state and federal policy while maintaining a family‑centered, strengths‑based approach. The CFT Facilitator partners closely with social work staff, families, community supports, and internal agency teams to navigate complex, high‑risk situations and support safety, stability, and timely service delivery.

In addition to facilitation responsibilities, this role collaborates with the fiscal team to support foster care payment processes and placement tracking, helping ensure accuracy, timeliness, and continuity of care for children in placement. The Facilitator also provides operational and programmatic support to foster care staff as needed, which may include assisting with client contacts, transportation, and other child welfare‑related duties as time and program needs allow.

The Facilitator receives referrals from Child Welfare staff, coordinates and schedules meetings with all required participants, reviews social histories and relevant case information, facilitates structured and respectful discussions, and documents clear outcomes to support case planning and supervisory decision‑making. Meetings may take place in a variety of settings, including DSS offices, schools, and community locations, requiring flexibility and responsiveness.

This role is essential to crisis response and safety planning in some of the agency’s most complex cases. The CFT Facilitator ensures mandatory meetings are conducted timely and effectively across Family and Investigative Assessments, In‑Home Services, and Placement Services, in alignment with Child Welfare policy and mandates.

Successful candidates are dependable, detail‑oriented, and highly collaborative, with a strong commitment to punctuality, accountability, and professional excellence. State‑mandated training, including NC Preservice, Navigating the Role of the Facilitator, is required to ensure high‑quality facilitation and compliance, amongst other critical trainings.

Other related duties may be assigned as needed to support the mission of Child Welfare Services.

• Lead and coordinate Child & Family Team meetings to ensure child‑focused, solution‑oriented planning
• Drive initiatives that reduce the length of time children spend in foster care
• Champion the agency’s goals of one worker, one placement, one year to promote stability and permanency
• Provide subject matter expertise in foster care and adoption services when called upon
• Conduct ongoing analysis of the county’s foster care and adoption systems
• Identify opportunities for improvement and make strategic recommendations
• Collaborate with human services partners and child‑serving agencies across the county
• Set, monitor, and evaluate system‑wide goals to improve outcomes for children
• Partner to manage the foster care placement tracking and financial responsibility
• Manage data that is provided to management and partners

• A Master’s degree in Social Work from an accredited school (Child Welfare Collaborative) plus one year of social work experience
• A Bachelor’s degree in Social Work from an accredited school (Child Welfare Collaborative) with one year of social work or counseling experience
• A Bachelor’s degree in Social Work from an accredited school and two years of social work or counseling experience
• A Master’s degree in a related field of study from an accredited school, plus two years of social work or counseling experience
• A four‑year degree in Human Services or a related field with three years of social work or counseling experience
• A Bachelor's degree and four years of experience in rehabilitation, pastoral counseling, or a related human…