Human Services Caseworker

medical insurance, dental insurance, vision insurance, parental leave, paid holidays, long term disability, 401(k), retirement plan

This posting is a re-advertisement. Candidates who have previously applied are still under consideration and do not need to reapply.

The New Hanover County Department of Social Services is seeking experienced, detail-oriented, and customer friendly professionals to aid citizens in need of economic assistance in the role of a Human Services Caseworker
. Caseworkers are responsible for interviewing clients and collateral contacts using various complex automated systems, explaining the requirements and benefits of all Medicaid programs, Food and Nutrition Services, Child Care subsidy, Work First Family Assistance, Long Term Care and the Federal Marketplace to determine eligibility and/or re-eligibility for the various programs. Duties include researching and evaluating resources; verifying information; processing applications;

compiling and entering data into appropriate computer database, including the NC Fast system; explaining and recommending programs; referring clients to other appropriate agencies or community programs and documenting findings and the status of the case.

Caseworkers may be assigned to work in any of the following program areas:

Zone 1 Opportunities include Food and Nutrition Services, Family and Children's Medicaid, Adult Medicaid, Work First
- Family Assistance, Daycare Services, and the Customer Experience Team (CET), which assists in multiple programs.

Zone 3 Opportunities are assigned to the Long Term Care Unit.

The Department of Social Services is a part of New Hanover County's consolidated Health and Human services agency, with roughly 500 dedicated professionals seeking to serve the citizens of our county through providing essential human services. The Department is a part of a dynamic, professional county organization with a clear vision as a vibrant, prosperous, diverse coastal community, committed to building a sustainable future for generations to come.

Ideal candidates for the Department of Social Services have excellent customer service, organizational and computer skills, the ability to problem solve and make critical decisions and above all, an overwhelming desire to serve the citizens of our county.

New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. New Hanover County celebrates diversity in our employees' backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all.

Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.

Living in New Hanover County, NC:
New Hanover County offers an exceptional quality of life with its picturesque coastal location. Enjoy the stunning beaches, water activities, and a variety of recreational opportunities right at your doorstep. Immerse yourself in the vibrant local culture, indulge in diverse dining experiences, and explore historical landmarks. The county is known for its strong sense of community, excellent schools, and a thriving arts scene.

With a focus on good governance and a commitment to customer service, New Hanover County provides an ideal environment for both personal and professional growth.

Hours:

8:00 AM - 5:00 PM, Monday
- Friday. On a rotating schedule, certain Tuesdays will be a 9:00 AM - 6:00 PM schedule. Must be available to report for emergency work assignments during emergency situations.

The hiring range for Zone 1 opportunities begins at $44,152
. Salary will be determined based on qualifications, internal equity, budget, and market considerations.

Those selected for hire in the Long Term Care unit are Zone 3 Caseworkers. The hiring range for these positions begins at $46,841
, due to the complexity of this program area. Salary will be determined based on qualifications, internal equity, budget, and market considerations.

Bilingual candidates are eligible for a differential (5%) when performing Spanish…