Supervisor, Cargo; ILM Part Time

Supervisor, Cargo

Updated:
February 10, 2026

Date Posted: 02.10.26 | Airport Name: ILM | Wilmington, NC

Work Hours:

4pm to 9pm (Workdays: Tuesday, Thursday and Saturday)

Reports To:

Manager, Cargo | Pay Frequency:
Bi-Weekly

FLSA Status:
Hourly | Starting Range | Salary: $

• Lead and support a team of Cargo Handler's, setting the standard for professionalism and service excellence.
• Coordinate scheduled operations, delegate tasks effectively, and resolve challenges, in real time, to ensure smooth and efficient cargo handling.
• Collaborate closely with the leadership team to respond promptly to customer inquiries and service requests, while escalating any issues to the appropriate team member.

• Monitor performance of the ground handling team members
• Meet, greet, and welcome passengers, and flight crews, of customer aircraft that arrive on the aircraft parking ramp
• Operate heavy equipment such as belt loaders, k-loaders, deice trucks, etc.
• Build, load, and secure LD7 (and other ULD, Unit Load Device) containers in accordance with airline or customer load plans
• Stage, sort, and label cargo for build-up or break-down activities
• Ensure cargo security and conduct dangerous goods and hazardous material checks (Class 6 & 10)
• Verify airway bills, manifests, and cargo documentation for accuracy
• Marshal aircraft in and out of position
• Follow TSA, FAA, IS-BAH, DOT and OSHA regulation and safety protocols
• Escort customer vehicles on and off the airfield when necessary
• Support flight crews with any service needs they may require including baggage and transportation assistance, once passengers are taken care of
• Direct the flight crews to the terminal for placing any fuel or service orders
• Help the flight crews with all of their operational needs during departure preparation
• Follow up to ensure all fuel and service orders for departures have been completed so the aircraft can depart on time
• Load and offload luggage from the baggage carts, transportation vehicles, and aircraft
• Partner with fellow teammates where applicable when not servicing the customer
• Thank the customers for their business and visit, welcome them back to visit again
• Champion improving best practices to provide excellent customer service
• Assume additional responsibilities, to support Modern Aviation's evolving business objectives

We are excited about you because you must

• Be well organized, ensuring smooth and efficient operations throughout your shift
• Be able to multi-task effectively, handling various responsibilities with confidence
• Possess strong communication skills-written, verbal, and radio-to keep everyone informed and coordinated
• Understand the phonetic alphabet and aviation acronyms, enabling clear and accurate communication in a fast-paced environment
• Maintain positive working relationships with teammates, contributing to a collaborative and supportive team culture
• Bring customer service and/or line service experience that enhances the client experience and operational excellence
• Be ready to learn and apply safety procedures, recognizing and responding to potential hazards on the airfield
• Be comfortable learning and using various computer software and Point of Sale systems to support daily operations
• Thrive under pressure, staying calm and focused in dynamic situations
• Be capable of making sound operational decisions when necessary, ensuring safety and efficiency

• Previous supervisory experience preferred
• A high school diploma or GED | An associate degree in aviation/business related field is preferred
• Prior aviation, warehouse, cargo, and/or ramp experience is preferred
• Familiarity with Unit Load Devices (ULDs) a plus
• Knowledge of IATA and ICAO regulations preferred
• Must possess a valid driver’s license and be able to pass an airport security background check
• Ability to read, write, and understand the English language
• Capability to pass a background check and drug screen
• Flexible availability - may include nights, weekends, and holidays based on flight schedules

• Repeatedly work…