Receiving Associate

The receiving role is a key position in the operation of the warehouse. The main responsibility is to manage the receipt, inspection, and storage of incoming and outgoing goods while ensuring accuracy, quality, and proper documentation. This individual provides a fundamental and critical contribution to the organization’s success.

Receiving provides the foundation for the accuracy of inventory, a vital voice with Purchasing regarding vendor feedback, as well as, ensuring that the Accounting team can process payments effectively. This role will build a solid set of skills that are critical to others roles in the organization.

• Receive and inspect deliveries
  :
  Unload trucks, check shipments against purchase orders, invoices, and packing lists, and verify correct items and quantities
• Quality control
  :
  Inspect goods for damage, defects, or discrepancies; report issues to management or suppliers
• Inventory management
  :
  Update computerized or manual inventory records, maintain accurate stock levels, and organize items in designated storage areas
• Documentation
  :
  Prepare and maintain receiving logs, return damaged goods to vendors, and handle paperwork for returns or corrections
• Coordination
  :
  Work with purchasing, logistics, and sales teams to resolve discrepancies and ensure timely restocking
• Storage and handling
  :
  Sort, label, and store items according to company procedures; maintain a clean, organized, and safe receiving area
• Support operations
  :
  Assist in inventory audits, cycle counts, and other warehouse duties as needed

• Attitude – Displays positive behavior of service to both internal and external customers and vendors; is open to and seeks feedback to identify areas for improvement.
• Communication – Expresses ideas and thoughts verbally and in written form effectively; exhibits good listening and comprehension skills; keeps others adequately informed; utilizes appropriate communication
• Customer Service – Responds promptly to Customer needs; solicits Customer feedback to improve service; responds to requests for support & assistance; meets commitments.
• Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; competes tasks on time or communicates to the appropriate person with an alternate plan.
• Flexibility – Adapts to change in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events.
• Industry Knowledge – Understands the basic elements of the three core industry channels – electrical, plumbing and HVAC; familiar with the distribution model utilized to support and serve our customers.
• Problem-Solving – Identifies and resolves problems in a timely manner or communicates if beyond the scope of responsibility; gathers and analyzes information thoughtfully; develops potential solutions; works well in group problem-solving situations.
• Quality / Quantity – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
  
  Meets productivity standards; completes work timely.
• Teamwork – Exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of the team above own interest; able to build morale; supports everyone’s efforts to succeed.
• Technology – Demonstrates required skills; adapts to new technologies; uses technology to increase productivity; keeps technical skills up to date.

• Attention to detail:
  Essential for verifying orders and maintaining accurate records.
• Organizational skills:
  Ability to manage multiple shipments and prioritize tasks efficiently.
• Physical stamina:
  May involve lifting, moving, and handling goods.
• Computer literacy:
  Proficiency with inventory management software or spreadsheets.
• Communication:
  Ability to report issues and coordinate with suppliers and internal teams.
• Customer-focused mindset with a passion for building relationships and driving results.
• Desire and commitment to advance into a branch management role.