Clinical Administrative Assistant

SUMMARY: Under the direction of the Chief Medical Officer, the Clinical Administrative Assistant assists in the daily operation of Med North Health Center (MNHC) clinic by providing the clinic with administrative support. As the primary liaison between MNHC health professionals they must always convey professionalism and confidentiality in their behavior, appearance and in their oral and written communication.

• Coordinate orientation and onboarding of new providers, medical students, preceptees and Med Serve Fellows.
• Maintain records for staff, phones, company credit cards, and office keys.
• Create various types of documentation using Microsoft Office.
• Coordinate meetings or conference calls as needed, which may include facilitating lunch ordering.
• Answer phones in a timely manner using good customer service skills and judgement in the distribution of messages.
• Set and record minutes at meetings and archive them accordingly.
• Compile data and statistics for programs, required grants or reports.
• Provide administrative support by filing and retrieving documents, photocopying, faxing and scanning as needed.
• Offer clinical administrative assistance to the medical team.
• Input and extract clinical data into/from the EMR or other database (Practice Analytics or i2i), and work on data queries for reporting purposes related to productivity, quality, and operations.
• Organize and handle clinical reports and other records pertaining to clinical studies, grants or performance improvement.
• Handle documentation related to clinical expense, including budgets and purchase orders.
• Ensure adequate supplies of materials and also help with presentations for the CMO.
• Utilize scheduling and reminders in correspondence with clinical sites.
• Manage provider scheduling related to Paid Days Off, CME and coordinate with the Patient Access Team and Lead Medical Assistant on rescheduling of patient appointments on an ongoing basis.
• Maintain the CMO schedule.
• Perform other related duties as assigned.

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• One (1) or more years’ experience in the healthcare field in an administrative capacity and working with data entry and/or Electronic Medical Record(s) systems.
• Candidates without the specific education qualifications, but who possess an appropriate combination of other academic qualifications will also be considered.
• Medical Terminology Certification or proven knowledge of medical terminology, or other relevant professional certifications preferred.
• Must be able to read, write and speak English fluently.
• Prior healthcare experience preferred.
• A GED or High school Diploma is a minimal educational requirement.
• One year experience or more resolving and analyzing issues pertaining to customers.
• No less than two years’ experience or more in an office environment using telephones and computers to carry out diverse administrative duties.
• Prior experience functioning in a clinic or hospital setup, or a health care provider office.
• Highly efficient managing time, as well as prioritizing assigned tasks.
• Strong ability to perform several tasks together and complete given assignments before deadlines are reached.
• Highly Proficient in the use of MS Office, including PowerPoint, Outlook, Word, and Excel, as well as possessing the ability to work with little supervision.

Excellent interpersonal and customer service skills. Teamwork and communication skills essential. Treat all patients, co‑workers, and managers with courtesy and respect. Ability to motivate self, and to work efficiently both in a team setting and as an individual. Excellent at communicating in a business setting, as well as being detail‑oriented.

Cognitive reasoning. Clear thinking in high-pressure situations. Ability to prioritize and withstand the pressure of continual work with variable requirements. Ability to concentrate and maintain accuracy despite frequent interruptions. Critical thinking and organization skills, problem solving, and reasoning capabilities.