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Virtual Teller - Part Time

Job in Wilmington, Clinton County, Ohio, 45177, USA
Listing for: PBI Bank, Inc.
Part Time position
Listed on 2026-02-19
Job specializations:
  • Customer Service/HelpDesk
    Bank Customer Service, Bilingual
  • Finance & Banking
    Bank Customer Service
Salary/Wage Range or Industry Benchmark: 10000 - 60000 USD Yearly USD 10000.00 60000.00 YEAR
Job Description & How to Apply Below

Build Your Future Here

Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well, you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals.

Peoples Bank is one of the largest 150 banks in the United States with 130 full‑service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003.

Company

Accolades
  • American Banker Best Banks to Work For in 2021, 2022, 2023, 2024 and 2025
  • Top Workplaces USA national award in 2022, 2023, 2024 and 2025
  • Newsweek's America’s Best Banks 2023 and 2024
  • Newsweek’s America’s Greatest Workplaces 2024 and 2025
  • Forbes America’s Best Banks 2024 and 2025
  • Forbes Best-in-State Banks 2020, 2021 and 2025
  • TIME’s America’s Growth Leaders 2026 award winner
Benefits

We are proud to offer a comprehensive benefits package to our associates including a 401(k) retirement plan with employer match, an employee stock purchase plan, education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation, holidays, and much more. For full details of our benefits offerings, please visit:

Job Purpose

This position will be responsible for providing excellent service to our customers in accordance with Peoples Bank policies through the Interactive Teller Machine Virtual Center. You will have the ability to process teller transactions, introduce clients to bank products and services, assist customers with maintenance requests, and resolve customer service issues. Tellers are willing to work a flexible schedule to accommodate possible extended operating hours and business needs of the ITM Virtual Center.

Job Duties
  • Deliver superior customer service with a friendly demeanor, can‑do attitude, and willingness to help at all times through the Interactive Teller Machine Virtual Center.
  • Develop and retain the virtual customer base, greet by name, have knowledge of account ownership, and be responsive and timely with correspondence, problem resolution, while maintaining a positive demeanor.
  • Maintain a position of trust and responsibility by keeping all customer business confidential.
  • Maintain balancing and error records in line with policy and have the ability to find and correct outages and enlist help as needed for more difficult errors.
  • Receive checks and cash virtually for deposit to savings and checking accounts, verify deposit amounts, and examine checks for endorsement and negotiability.
  • Follow operational standards regarding security, risk management, and compliance.
  • Consistently complete required training for all bank and branch policies and procedures.
  • Maintain a working knowledge of the full line of products and services offered.
  • Deliver efficient results by handling client’s needs with the shortest wait times necessary.
  • Must have the ability to define and offer solutions to resolve problems.
  • Will perform special projects as assigned.
Education,

Job Skills and Qualifications
  • High School Diploma or GED; one to two years related experience and/or training; or equivalent combination of education and experience.
  • Ability to work in a fast‑paced environment with a high degree of accuracy and close attention to detail.
  • Proficient knowledge of Windows and Microsoft Office software (Notes, Word, and Excel).
  • Excellent verbal and written communication skills.
  • Trustworthy and confidential behavior is essential in this role.
  • Positive and professional attitude.
  • Punctual, present, and excellent work ethic at scheduled time(s).
  • Proven team player.
  • Must be able to travel to attend internal education and meetings which in some circumstances may include overnight stay.
  • Reliable transportation to arrive to and from ITM call center.
  • Presentable via video chat/display while maintaining Bank and Retail Standards.
Basic Qualifications
  • High School Diploma or GED; 1 month to two years related experience and/or training; or equivalent combination of education and experience.
  • Reliable transportation to arrive to and from ITM call center.
  • Must be able to travel to attend internal education and meetings which in some circumstances could include overnight stay.
Equal Opportunity Employer

Equal Opportunity Employer M/F/Disabled/Vet;
If you are unable to complete this application due to a disability, contact to ask for an accommodation, alternative application process or other inquiries.

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