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Resource Planner
Job in
Wilmington, Clinton County, Ohio, 45177, USA
Listed on 2026-06-26
Listing for:
EMSAR - Equipment Management Service and Repair
Full Time
position Listed on 2026-06-26
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
Qualifications
- General understanding of Service Level Agreements (SLA) and Key Performance Indicators (KPI)
- General experience in Sales Force/Service Max or equivalent
- Outstanding interpersonal and written communication skills
- Proficient in Microsoft Office Suite (Outlook, Excel, Word, SharePoint, Teams) and other cloud‑based software
- Understanding of customer requirements and ability to assist with the coordination/interface with cross‑functional teams
- High School Diploma or Equivalent – 1‑3 years’ call center and/or customer service experience
- Associates degree or higher and/or Trade School diploma – 1+ years’ call center and/or customer service experience
- Ability to sit, stand, bend, and reach for long periods for time exceeding 4 hours
- A great team environment
- Ability to work remotely
- Supportive leadership
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