Part-Time Consumer Banker ; Wilmington

Responsibilities

• Open customer accounts and perform account maintenance.
• Operate a teller drawer as directed by management.
• Support client engagement through active calling, client conversations, and follow‑up.
• Perform daily activities that align with The First Financial Bank Experience (FFB Experience), such as partnering with internal constituencies to provide appropriate expertise for service or solutions.
• Ensure client follow‑up calls are conducted within the proper time frame.
• Maintain all operational and risk‑management standards.
• Assist clients in transacting business at the branch, drive‑thru, by phone, and via email.
• Model First Financial’s Mission and Values for peers and coworkers.
• Adhere to all compliance and regulatory procedures.
• Act as a client’s personal trusted advisor, adding value and building deep client relationships through the First Client Conversation Model.
• Participate in and lead First Financial Bank Experience activities, including site‑center huddles and meetings to support sales and service efforts.
• Consistently meet or exceed sales, service, and referral goals set by management, collaborating with District and line‑of‑business teams to help clients meet their financial needs.
• Provide digital assistance and support for clients using the bank’s online offerings.
• Stay informed of all bank products, processes, and procedures, especially those that are most complex.

• 2–3 years of client service experience in a retail environment.
• 2–3 years of sales and service experience with a proven track record of meeting sales and service goals in a retail setting.
• High school diploma or GED required;
  Associate’s degree and/or equivalent work experience in sales preferred.
• Strong sales skills and the ability to build deep client relationships.
• Knowledge of bank operations, risk and compliance requirements, and the First Client Conversation Model.
• Excellent communication and interpersonal skills.

Occasionally lifts and carries up to 20lbs; frequently lifts and carries up to 10lbs; frequently sits, stands, walks, and drives.

As an associate, you are responsible for meeting all compliance requirements imposed on First Financial Bank by state and federal law and regulation, including the Bank Secrecy Act, Anti‑Money Laundering, OFAC, Suspicious Activity reporting, and all lending and deposit compliance requirements.

• Client Conversation Workshop
• Transaction Processing & Regulatory Understanding
• Consumer Banking Certification:
  Business Management Tool
• Consumer Deposit Certification:
  Regulatory, Risk, Legal & Fraud
• Consumer Lending Certification:
  Loan Application and Communication
• Consumer Lending Certification:
  Regulatory, Risk, Legal & Fraud

Pay Scale: $18.00 – $20.67 per hour.

Benefits:
Relevant, thoughtful benefits and programs supporting the holistic wellbeing of associates, as outlined in the Benefits Guide.

We do not discriminate on the basis of age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law. E‑Verify is required.