Director of Hospitality Operations

Overview

Job Title: Director of Hospitality Operations

Skills: Hospitality Operations Leadership, Revenue Management, Customer Service, Budgeting & Forecasting, Hotel & POS Systems

A leader in the hospitality industry, our client delivers exceptional guest experiences across a portfolio of hotels, restaurants, and event venues. outstanding service.

• Oversee all property departments, including front office, housekeeping, food and beverage, retail, sales, and marketing, to ensure superior customer service standards are maintained.
• Lead revenue management efforts by reviewing unit availability and pricing strategies, identifying opportunities to enhance revenues.
• Assist in the annual budgeting process and ensure accurate and timely completion of weekly forecasts.
• Ensure consistent cleanliness and sanitation across all areas, maintaining compliance with health department regulations.
• Conduct weekly unit inspections and report findings to Asset Management.
• Respond promptly to guest concerns, maintain thorough guest interaction logs for quality control and follow-through.
• Direct training, development, and scheduling of staff to encourage professional growth and drive productivity while staying within budget.
• Collaborate with all departments to deliver a seamless experience for guests and team members, promoting a positive organizational culture.
• Enforce proper accounting procedures, manage vendor relationships, and oversee inventory and invoice processing.
• Implement recruiting, onboarding, orientation, and performance review guidelines for all property departments.

• Bachelor’s degree or equivalent experience in Business Operations, Hospitality, Hotel, Food & Beverage, Retail, Accounting, or Human Resources.
• Proven leadership with executive presence and confident management style.
• Strong customer service skills, both internal and external.
• Revenue management and budgeting expertise.
• Experience with hotel and POS operating systems.
• Excellent attention to detail and ability to multitask in fast-paced environments.
• Effective communication skills, including active listening and written/verbal proficiency.
• Ability to work variable hours, including evenings and weekends.

• Experience managing equestrian event venues or sports-related hospitality environments.
• Background in retail or food and beverage operations within luxury hospitality settings.
• Conflict resolution and advanced problem-solving skills.
• Proficiency in Microsoft Office and basic computational ability.
• Ability to work in variable weather conditions and lift up to 50 lbs occasionally.
• Experience developing operational and sales policies and procedures.
• Successful track record reducing employee turnover through training and staff development.