Guest Services Representative Job Wilmington area,Ohio USA,Hospitality / Hotel / Catering

Position: Guest Services Representative- World Equestrian Center

Guest Services Representative - World Equestrian Center

Job Category
:
Front Office & Guest Services

Requisition Number
: GUEST
001954

Position Type
:
Full-Time

Employment Location
:
On-site

Rate
: $16 USD per hour

Responsibilities

Greet, register, and assign rooms to guests of facility
Responsible for issuing room keys and important information to guests
Responsible for making hotel reservations and checking hotel availability
Verifies credit card authorization or collect cash payment for all guests
Answer main telephone line and transfer to proper departments or guest rooms
Review guest accounts and charges upon guest check-out
Be familiar with daily events and shows on site
Constant contact with housekeeping and maintenance departments with guest issues or concerns
Ensure complete guest satisfaction
Ensuring daily checklists are completed
Completes any direct assignment from Manager
Responsible for issuing and signing out Department Manager Keys
Balance credit card and cash paperwork for entire day
Process credit cards for Settlement
Close out day for facility and print reports
Insert information from day end reports into spreadsheets for General Manager and Ownership
Performs other duties as directed by management

Physical Requirements

These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position.

Standing for long periods of time, pushing, pulling, lifting, reaching and grabbing
Associate must be able to stand / walk for up to 8 hours per day

Qualifications, Education, Experience, Skills, and Abilities

High School diploma or equivalent
Previous hospitality/service industry experience preferred, but not necessary
Strong oral communication skills
Professional, courteous attitude
Strong computer skills
Ability to work in a fast paced environment
Strong Customer Service skills
Ability to Multitask
Flexible availability to include weekends is required

Behaviors

Team Player – Works well as a member of a group
Detail Oriented – Capable of carrying out a given task with all details necessary to get the task done well
Dedicated – Devoted to a task or purpose with loyalty or integrity
Motivation – Inspired to perform well by the ability to contribute to the success of a project or organization

Preferred Experience

1 year Front Desk / Customer Service

Licenses & Certifications

Driver’s License

Equal Opportunity Employer

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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