Sr Technician - PCC

Introduction

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Working under general supervision of the Team Leader, Depot, relying on experience and judgment to plan and accomplish goals, the Senior Technician is responsible for upgrading, configuring, testing, troubleshooting and repairing computer equipment with an emphasis on a specific area of expertise. The Senior Technician is responsible for all aspects of improving team technical skills and performance. This position will provide training for their specific area of expertise to other technicians.

This position will serve as the principle technical advisor for a specific area of expertise. This position will conduct briefings and participate in technical and managerial meetings concerning both general operations and specific issues.

What We Do: We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do.

We’re the IT Department’s IT Department.

Who We Are: Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us: You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being.

To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

• Upgrades, configures, tests, troubleshoots and repairs computer systems, including servers with an emphasis on a specific area of expertise. Installs operating systems and other applications.
• Technical support of other technicians.
• Uses their advanced knowledge to help prepare other technicians to gain new knowledge so that they may perform their duties more efficiently. Helps to prepare technicians to achieve industry certifications.

• Operating knowledge of Microsoft Windows, Linux and Apple operating systems.
• Ability to read basic schematics.
• Ability to follow instructions.
• Must meet all vendor training and certification requirements within their specific area of expertise.
• Has a goal of maintaining the department quality numbers as well as maintaining a minimal level of backlog.
• Ability to increase the overall productivity of the department.
• Articulate with ability to express oneself clearly and professionally in written and oral.
• Ability to work independently is a very important part of this job.
• Detail oriented with item-by-item focus, meticulous attention to detail with ability to proofread for accuracy.
• CompTIA A+ certification;
  Advanced Industry certifications are preferred.