Desktop Support Technician

Overview

R+L Carriers is a Global Transportation Provider designed to provide superior service at competitive pricing through efficient operations and innovative thinking. With over 50 years of service, R+L Carriers has grown from one truck to a fleet of over 13,000 tractors and trailers. Family-owned and operated, R+L Carriers is dedicated to providing superior service by anticipating their customers' needs and responding to their expectations.

This dedication to service has been the driving force behind the company's growth and continued success.

With the impending rollout of Windows 11 and the relocation of the Desktop Services team to the Tech Center building, there is an urgent need to hire a new IMT-Desktop Support Person. This position is essential to ensure the seamless transition, efficient inventory management, and continued high-quality deskside services for our corporate environment.

• Windows 11 Rollout:
  Assist with the planning, coordination, and execution of the Windows 11 deployment across all corporate desktops and laptops. Provide technical support and troubleshooting during the rollout to minimize downtime and disruptions.
• Inventory Receiving:
  Assist with the receiving and inventory management of hardware, software, and peripherals. Ensure accurate tracking and documentation of all assets to maintain inventory integrity.
• Deskside Services:
  Provide deskside support to corporate employees, addressing technical issues, and ensuring optimal performance of desktop systems. Assist with hardware and software installations, updates, and configurations as needed.

Post rollout and transition, this individual will be permanently assigned to the Corporate Deskside Service team. Their responsibilities will include:

• Continued deskside support for corporate employees.
• Ongoing maintenance and optimization of desktop systems.
• Collaborating with other IT teams to address and resolve technical issues efficiently.

• A+ Certification preferred
• Ability to clearly communicate technical concepts to non-technical people
• Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures
• Ability to multi-task in a fast-paced environment
• 2+ years setup, configuration, troubleshooting of desktop/notebook hardware
• Windows desktops and notebooks, as well as iOS devices, in a networked environment
• Microsoft Office 2007, 2010, 2013 and 2016
• Outlook 2007, 2010, 2013 and 2016
• Some knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc)
• Some knowledge of Active Directory concepts and administration
• Experience working in a structured, process-driven environment
• Self-Motivated