Oracle CX Cloud Analyst

Oracle CX Cloud Analyst, $,000 yearly Full-Time, Monday-Friday

Earn 1 week of vacation after 90 days of employment and enjoy an excellent benefits package that includes our very own employee resorts.  to learn more about our employee resorts.

R+L Carriers - Women in Trucking

R+L Carriers is seeking an Oracle CX Cloud Analyst at our Corporate Office in Wilmington, OH.

• Serve as a functional and technical Oracle CX Cloud Analyst, responsible for supporting, enhancing, and optimizing Oracle Fusion Cloud SaaS applications.
• Provide subject matter expertise and hands‑on configuration, analysis, testing, and production support across multiple CX Cloud modules.
• Configure, support and enhance Fusion Sales, Incentive Compensation, CX Analytics, Service Cloud (optional):
  • End‑to‑end CRM and sales performance processes - lead‑to‑opportunity, opportunity‑to‑quote/order, sales territory management, performance management and compensation.
  • CX Cloud objects, fields, page layouts, workflows, approvals, territories, quotas, forecasting and compensation plans.
  • CX Cloud security - roles, privileges, and data access.
• Design and support integrations between CX Cloud and Oracle ERP Cloud, Oracle HCM Cloud, and external systems using APIs and web services.
• Demonstrate understanding of TCA architecture and interaction with the ERP account and customer layer.
• Develop CX reporting and analytics using OTBI, BI Publisher and Dashboards.
• Participate in Oracle quarterly updates by supporting impact analysis, regression testing, and feature validation.
• Provide production support, troubleshoot issues, manage Oracle SRs, and contribute to internal knowledge documentation.
• Bring exposure to Oracle AI capabilities to support automation, insights, and future enhancements.
• Participate in projects, enhancements, and continuous improvement efforts across CX and cross‑functional initiatives.

• Bachelor's degree in Computer Science, Information Technology, Business or related field.
• 3-5+ years of experience with Oracle CX Cloud (Fusion).
• Strong functional expertise in CX modules - Sales, Incentive Compensation, and overall CRM, Sales life cycle management and performance processes.
• Proven experience integrating CX Cloud with ERP & HCM Cloud and third‑party applications using APIs and web services.
• Experience with Oracle CX analytics, OTBI, BI Publisher reporting.
• Understanding of Oracle Fusion Cloud data models, security and architecture.
• Oracle CX Cloud certifications a plus.
• Transportation, logistics industry experience a plus.
• Strong communication skills with the ability to collaborate effectively across business and technical teams.
• Self‑driven, team‑oriented professions with a growth mindset and interest in learning new Oracle Cloud and AI capabilities.

R+L Carriers offers an excellent compensation and comprehensive benefits package that includes Medical/Dental/Vision Insurance, 401(k) Retirement Plan with company matching contributions, Paid Vacation & Holidays, and vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC.

R+L Carriers is a family‑owned, privately held transportation company founded in 1965. Our business caters to the transportation and distribution industry and is designed to provide customers with superior service through efficient administration and innovative thinking. The Company prides itself in treating our employees and customers with respect and honesty. We believe each employee contributes directly to the Company’s growth and success.

There are many other transportation companies capable of picking up and delivering freight. However, we believe our customers select us because of the efforts of our employees.

R+L Carriers Shared Services, LLC ("R+L Carriers") and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. R+L Carriers will provide reasonable accommodation to allow an applicant to participate in the hiring process (e.g., accommodation for a test or job interview) if so requested.

When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. This application is considered current for ninety (90) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.