Sr Technician - PCC

Sr Technician - PCC

Wilmington, OH

Working under general supervision of the Team Leader, Depot, relying on experience and judgment to plan and accomplish goals, the Senior Technician is responsible for upgrading, configuring, testing, troubleshooting and repairing computer equipment with an emphasis on a specific area of expertise. The Senior Technician is responsible for all aspects of improving team technical skills and performance. This position will provide training for their specific area of expertise to other technicians, serve as the principle technical advisor for that area, and conduct briefings and participate in technical and managerial meetings concerning both general operations and specific issues.

• Upgrade, configure, test, troubleshoot and repair computer systems, including servers with emphasis on a specific area of expertise. Install operating systems and other applications.
• Provide technical support to other technicians.
• Use advanced knowledge to prepare other technicians to gain new knowledge and achieve industry certifications.

• Operating knowledge of Microsoft Windows, Linux and Apple operating systems.
• Ability to read basic schematics.
• Ability to follow instructions.
• Must meet all vendor training and certification requirements within their specific area of expertise.
• Goal of maintaining department quality numbers and minimal backlog.
• Ability to increase overall department productivity.
• Articulate and able to express oneself clearly and professionally in written and oral communication.
• Ability to work independently.
• Detail‑oriented with meticulous attention to accuracy and proofreading.
• CompTIA A+ certification; advanced industry certifications are preferred.
• Applicants must be authorized to work for any employer in the U.S. (No visa sponsorship at this time).

We offer supportive teammates and a rewarding career, including a competitive total rewards package with 401(k) plans, medical insurance, free therapy visits, mental health coaching, meditation resources, paid time off (vacation, sick, wellness and volunteer time off), and more.

Full Time – $25.00 to $31.49 per hour.