Network Technician - PCC

Introduction

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Working under the direct supervision of the Senior Manager, Network Engineering, and following established guidelines, the Network Technician 1 supports network configuration, staging, and project execution across routing, switching, wireless, firewall, and server environments, including basic layer 2 and IP configuration tasks.

We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well‑being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources.

You’ll also enjoy a generous paid time off package that includes not only vacation and care time, but also Wellness and Volunteer Time Off days.

• Performs network configuration jobs under the guidance of the Network Engineer.
• Validates the Work instruction documents are correct and understandable for the Advanced Technology technicians.
• Communicate with team leader when units are ready for QA.
• Performs all other duties or special projects as assigned.

• Basic understanding of network and connectivity technologies, including router and switch infrastructures and cabling approaches.
• Systematic advanced reasoning skills with ability to define problems, collect data, establish facts, and draw valid conclusions.
• Resourceful problem solver with ability to resolve a variety of problems in situations where only limited standardization exists.
• Excellent written communication skills with a strong emphasis on customer centric support.
• Excellent verbal communication skills with ability to troubleshoot with users on the phone.
• Proven ability to work in a team-oriented environment.