Network Support Administrator
Listed on 2026-06-26
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IT/Tech
Network Engineer, Cybersecurity, Network Security
Monitor, support, and troubleshoot enterprise routing, switching, wireless, SD-WAN, firewall, and telecommunications infrastructure.
Configure and support Cisco Catalyst, Cisco DNA Center, Meraki, Silver Peak (Edge Connect), Cradlepoint, Palo Alto, and Prisma networking and security platforms.
Respond to and resolve network incidents including node outages, interface failures, BGP routing issues, WAN connectivity problems, packet loss, latency concerns, and security-related network events.
Support BGP, OSPF, VLANs, STP, Ether Channel, ACLs, QoS, DHCP, DNS, VPN, and network segmentation technologies.
Utilize Solar Winds and network analysis tools to monitor performance, identify issues, and maintain operational stability.
Manage ISP circuits, MPLS, broadband, LTE, SD-WAN, and carrier services.
Perform network hardware installations, firmware upgrades, lifecycle replacements, and configuration changes.
Maintain network documentation, diagrams, standards, and operational procedures.
Provide tier-2 and tier-3 support for escalated network incidents and service requests.
Required Qualifications:
3+ years of experience supporting enterprise network environments.
Experience supporting Cisco Catalyst switching, Cisco DNA Center, Meraki, Palo Alto, Prisma, routing, wireless, and SD-WAN technologies.
Strong understanding of TCP/IP, routing, switching, subnetting, DNS, DHCP, VPNs, firewalls, and WAN connectivity.
Experience troubleshooting BGP, OSPF, VLANs, STP, carrier circuits, and network security technologies.
Experience with Solar Winds and network monitoring platforms.
Strong troubleshooting, communication, and documentation skills.
Preferred Qualifications:
Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
Cisco CCNA, CCNP, Palo Alto PCNSA/PCNSE, or equivalent certifications.
Experience with network security technologies, firewalls, NAC, Prisma, and segmentation.
Job Info- Job Identification 47107
- Job Category Information Technology
- Locations 600 Gillam Road, Wilmington, OH, 45177, US (Remote)
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