Endpoint Operations Administrator III

• Design modern desktop and mobile device management (MDM) solutions using Windows 11, MECM/SCCM, and Intune
• Design, develop and implement modern lifecycle practices for endpoints
• Perform software/hardware testing, modifications, and system integrity checks
• Troubleshoot and resolve endpoint issues, problems, and errors
• Research emerging technologies
• Lead client working sessions and gather business, communication, and functional objectives
• Design how technologies will fit into the ACA environment
• Partner with architects across network, server, security, and telephony platforms
• Develop high-level implementation plans for the desktop platform
• Evaluate technologies and assess their impact on ACA’s computing environment
• Provide guidance on the modern desktop platform
• Build Group Policy desktop management policies and transfer/manage GPOs in Intune Configuration Policies
• Operate and maintain Microsoft SCCM and related environments, including distribution points, Cloud Management Gateway, Intune, and Autopilot
• Serve as Tier 3 escalation point for Tier 1 and Tier 2
• Ensure security compliance
• Install, configure, and prepare operating systems for deployment with SCCM and Intune
• Create Power Shell scripts and packages for upgrades
• Manage security patches, vulnerabilities, malware prevention, protection, and recovery
• Participate in enterprise vulnerability tiger teams
• Plan, build, deploy, and track application packages
• Conduct zero-touch deployments
• Utilize Intune management for various tasks
• Monitor and report compliance, Windows updates, PCI, and third-party updates
• Research and improve endpoint images based on business requirements
• Perform post-resolution ticket follow-ups
• Adhere to the Change Management Process
• Provide reporting and metrics documentation
• Create and update knowledgebase documentation
• Abide by Information Security Policies
• Perform other duties as assigned

• Bachelor’s degree or higher in IT or related field
• A combination of education and experience may be considered in lieu of a degree
• Minimum of 6 years of experience administering Endpoint Management systems required
• Experience with desktop architecture
• SCCM, Intune, Entra, and AVD experience
• Experience with Power Shell

Demonstrates expertise in designing and implementing modern desktop and mobile device management solutions, with a strong focus on SCCM, Intune, and Power Shell scripting. Proven ability to troubleshoot endpoint issues, ensure security compliance, and manage enterprise-level endpoint management systems.

• SCCM Administration
• Intune Management
• Power Shell Scripting
• Endpoint Management Systems
• Desktop Architecture

• Windows 11
• MECM
• SCCM
• Intune
• Group Policy Management
• Software Testing
• System Integrity Checks
• Application Packaging
• Zero-Touch Deployment
• Security Compliance

• Problem Solving
• Client Collaboration
• Communication

• Endpoint Management
• Change Management Process
• Information Security Policies
• Vulnerability Management
• Knowledgebase Documentation

• Microsoft SCCM
• Intune Configuration Policies
• Cloud Management Gateway
• Autopilot
• Entra
• AVD