Quality Supervisor

Wilmington, 3350 Progress Way, Wilmington, Ohio, United States of America

Posted Thursday, March 12, 2026 at 4:00 AM

Job Summary:
Responsible for leading and representing Quality on the plant floor and provide direction to maintain the Quality Assurance systems in place. Aids in managing facility internal audits, compliance to GFSI-customer-regulatory requirements, coaching-teaching-mentoring QA staff, and supporting continuous improvement activities in the plant.

Job Duties :
Duties may include, but are not limited to the following:

• Lead GFSI initiatives and serve as back up the QA Manager for all things Food Safety & Quality
• Ensure preparation and compliance of all Quality Systems material and information often utilized in audits
• Participate and at times lead the audits with companies, agencies and auditors for the site team
• Perform & maintain risk assessments for new materials coming into the facility
• Execute and lead RCA-CAPAs in accordance with corporate and site policies
• Investigate consumer complaints and monitor corrective action effectiveness
• Maintain and monitor the Quality Notification (QN) or similar supplier incident system to close out
• Generate-Review-Close Incident Reports as related to FSQA
• Coach-Teach-Mentor QA Staff to help build contingency plan bench strength
• May be required to maintain staffing schedules and provide feedback for QA Staff performance reviews
• Aid in management of commercialization projects from a quality perspective to assure specifications are met
• Advise commercialization and production teams on process specifications, process capabilities, and customer requirements to include recipe and sensory
• Be able to perform Mock Recall / Trace exercises as required
• Oversee Document & Record Control programs as they pertain to FSQA
• Support QA Manager and commercialization teams in integrating customer and compliance requirements into internal specifications
• Actively participate in the Maker’s Pride Production System activities (Drumbeat, Weekly KPI, Tiered Auditing, etc.)
• Participate in sensory and/or product evaluation tests as required by site
• May serve as primary Quality liaison on test, proof of concept, and initial production runs
• May serve as primary resource to track action items developed via test runs through closure
• Aid in monitoring Sanitation activities including, but not limited to verification of MSS, PEM and non-PEM swabbing, and pre-Operational inspection
• Coordinate QA and Production training related to FSQA requirements and initiatives
• Off-shift training, performance verification, and plant-based meeting participation
• Perform other duties as assigned

Required Competencies & Knowledge:
Knowledge of:

• PCQI or HACCP trained, certification is a plus
• Knowledge and experience with SAP preferred
• Basic RCA and CAPA tools

Skilled in:

• Internal Auditing
• Influencing Quality Culture behaviors

Ability to:

• Communicate effectively both verbally and in writing
• Recognize food safety & quality gaps and provide a plan to address
• Manage multiple projects at a time
• Investigate complaints and incidents with minimal oversight
• Influence Quality Culture behaviors
• Work collaboratively with all departments
• Must be accurate and detail-oriented
• Ability to work with minimal supervision and at times independently

Proficiency in:

• MS Office Suite, SAP a Plus
• High school level math
• Frequent production environment exposure which includes noise, dust, heat, cold, moving machinery, forklifts, and slippery floors
• Ability to work in hot or cold temperatures dependent upon site
• Communicate in English both written and verbal
• Handle daily employee issues

Physical Requirements:

• Reaching with hands and arms throughout shift
• Ability to use hands and fingers
• Ability to see, hear and talk
• Employee frequently required to walk
• Occasionally required to climb and/or balance
• Ability to lift and carry up to 20 lbs.

Minimum Qualifications:

• High School Diploma or GED equivalent is required. Further education is preferred.
• Experience with SQF or BRC and certification a plus.
• 2 or more years of Quality supervision experience is required.
• Proficient in MS Office applications such as Word, Excel and PowerPoint is needed

Safety & Environmental:

Employee…