Success Advisor

Success Advisor

The Success Advisor plays a critical role in supporting Wilson Community College's commitment to accessible, student-centered education. This position engages in proactive student recruitment, provides comprehensive academic and career advising, and supports students through ongoing persistence, retention, and completion initiatives. The Success Advisor serves as a primary point of contact for prospective and current students, ensuring they receive accurate information, individualized guidance, and consistent support from enrollment to graduation.

Student Recruitment and Onboarding

• Provide prospective students with clear and accurate information regarding admissions, program pathways, financial aid basics, college policies, and enrollment steps.
• Assist students in navigating the application and onboarding process, ensuring a seamless transition to WCC.
• Participate in recruitment activities, including high school visits, community events, campus tours, and information sessions, consistent with WCC's recruitment approach

Academic and Career Advising

• Provide individualized advising to help students explore academic programs aligned with their interests, goals, aptitudes, and career aspirations.
• Guide students in course selection, degree planning, scheduling, and understanding program requirements.
• Communicate effectively about transfer options, career pathways, credential stacking, and labor market information

Persistence, Retention, and Completion Support

• Monitor student progress throughout each term, identifying potential academic or personal barriers and intervening early.
• Provide outreach to students who miss advising appointments, demonstrate academic difficulty, or disengage from coursework.
• Connect students with campus resources including counseling, tutoring, accessibility services, financial aid, and other support programs, consistent with WCC's student development framework.
• Maintain accurate advising notes, records, and follow-up communication in accordance with college procedures.
• Participate in and coordinate student success workshops, orientation activities, and success initiatives that promote persistence and completion.

Collaboration and Institutional Support

• Work closely with faculty, Student Development staff, and program coordinators to ensure alignment of advising, recruitment, and retention strategies.
• Serve as a consistent point of contact for assigned caseload(s) to ensure holistic, ongoing support.
• Contribute to the College's institutional effectiveness goals related to student support, advising quality, and retention as outlined in planning documents.
• Participate in professional development to remain knowledgeable about best practices in advising, student support, and community college retention strategies.

Knowledge of

• Communication and data management systems
• College programs, policies, and procedures
• Family Educational Rights and Privacy Act (FERPA)

Ability to

• Communicate effectively (written and verbal) in a variety of settings, with people from diverse backgrounds, educational levels, and age groups.
• Operate a PC, mobile devices, and related software. Use Microsoft Office (word processing, database, presentation, spreadsheets), and relevant applications or internet-based platforms.
• Provide accurate and appropriate information to students, employees and visitors.
• Establish and maintain effective working relationships with students, faculty, administrators, coworkers, and the public.
• Prioritize and complete projects and tasks with attention to detail and accuracy.

College-wide Expectations

WCC places a high value on creating an engaged, collaborative campus environment; therefore, employees are required to complete their work hours in person on WCC's campus. By working on campus and in person, employees have greater opportunities to engage with students and co-workers, attend on-site meetings and presentations, recruit students, and support local business and industry partners.

• Communicates clearly and frequently in writing and speaking to ensure consistency of purpose and vision.
• Works collaboratively with all members of the college community.
• Understands and supports the college's mission, vision, and values.
• Remains current on emerging higher education and division-relevant issues.
• Fosters a work environment characterized by transparency, trust, and professionalism.
• Retains a focus on the student experience, specifically, ensuring instructional rigor, fostering students' sense of belonging, and developing their soft skills.

Education and Experience

Required

• Bachelor's degree in education, counseling, student affairs, human services, or a related field.
• Knowledge of academic advising principles, career development frameworks, and student success strategies.
• Strong interpersonal and communication skills, with the ability to build rapport with diverse student populations.
• Demonstrated ability to manage multiple tasks, maintain accurate records, and work collaboratively…