Commercial Loan Servicing Analyst III

Overview

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Regular or Temporary: Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Please review the following job description: If located in a Truist hub city location, the work style will be:
In Office (5 days/week).

Under general direction, identify, assess, research, and resolve complex issues related but not limited to accounts, systems, vendors, processes & procedures of a particular business unit supporting the commercial lending portfolios by providing an exceptional level of quality, risk management, client service and efficiency.

Develop and follow procedures and conduct follow-up with assigned analyst/vendor/owner and requestors to ensure agreed service level agreements are met, and escalate potential issues to senior analysts/management.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Lead project-oriented work efforts of problem identification and resolution, performance, productivity improvement and quality enhancements and delivery.
• Perform Business Unit Acceptance Testing of all systems changes affecting the business unit. Develop training, update procedures, and send communication to business units impacted by the changes.
• Build knowledge and comprehension of processing capabilities and functionality of origination and servicing systems utilized by the business unit. Use this knowledge to demonstrate understanding of process and platform interdependencies, and acts as Subject Matter Expert on one or more the processing capabilities and functions by perpetually developing and strengthening knowledge.
• Develop recommendations to mitigate quality control issues, work with leadership and teammates from Risk and Compliance to implement quality controls, and perform quality control functions as a key responsibility.
• Demonstrate ability and initiative to observe and gather facts to determine next steps and to arrive at a logical resolution by observing processes, procedures, flow charts, regulatory requirements, and analyzing case data.
• Demonstrate a mastery knowledge of systems and processes in risk mitigation during internal and external audits.
• Exhibit superior knowledge and interpretation of banking policies and procedures and is able to interpret as well as a cross-functional understanding of all regulatory/compliance requirements related to the business unit as well as multiple lines of business or significant populations of the business portfolio.
• Act as a catalyst for change in making recommendations for streamlining functions and processes, providing input and support for business unit’s systems, processes, and policies.
• Motivate, train, counsel, and encourage lower level teammates' consistency of operations.
• Collaborate and develop positive communication and relationships with other lines of business in resolving process improvements and issues, support initiatives, and other duties as assigned.

Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s Degree or work related experience, or equivalent education and related training.
• Five years of analyst or supervisory/manager experience.
• Mastery of technical knowledge or solutions.
• Expert ability to identify, analyze, and resolve issues and draw sound logical conclusions.
• Leader…