Commercial Loan Servicing Analyst II

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Regular

English (Required)

1st shift (United States of America)

If located in a Truist hub city location, the work style will be:
In Office (5 days/week).

Under administrative supervision, identify, assess, research, and resolve complex issues related but not limited to accounts, systems, vendors, processes & procedures of a particular business unit supporting the commercial lending portfolios by providing an exceptional level of quality, risk management, client service and efficiency.

Follow procedures and conduct follow‑up with assigned analyst/vendor/owner and requestors to ensure agreed service level agreements are met, and expedite potential issues to senior analysts/management.

• Lead/support project‑oriented work efforts of problem identification and resolution, performance, productivity improvement and quality enhancements and delivery.
• Proactively participate and assist with cross‑training within the department and maintaining written procedures to processes to meet business unit changes, ensuring compliance with policies and government regulations.
• Exhibit superior knowledge of banking policies and procedures as well as a cross‑functional understanding of all regulatory/compliance requirements related to the business unit for risk mitigation and monitoring.
• Act as a catalyst for change in making recommendations for streamlining functions and processes, providing input and support for business unit’s systems, processes, and policies.
• Motivate, train, counsel, and encourage lower‑level teammate’s consistency of operations.
• Demonstrate an exceptional knowledge of systems and processes while maintaining a growth mindset and risk mitigation.
• Observe, measure and delegate daily workload to ensure Service Level Agreement adherence and works with technology teams on enhancements.
• Develop positive communication and relationships with peers, partners, and external clients in resolving expedited work and supports initiatives and other duties as assigned.
• Master the complex commercial products, processes and systems.

• Bachelor’s Degree or work related experience, or equivalent education and related training
• Five years of training or work‑related experiences in business, finance, lending, compliance/risk or operations
• Expert ability to identify, analyze, and resolve issues and draw sound conclusions
• Proficient in basic computer applications such as Microsoft Office software products
• Professional, courteous, and effective verbal and written communication skills
• Adaptability to changing & competing priorities based on business needs and conditions including strong time management, problem‑solving and organizational skills and the ability to work independently
• Ability to initiate positive change, and coordinate or direct the activities of others; which may include training fellow associates
• Ability to work and participate in a mutually supporting teamwork environment

• Experience specific to commercial life of loan servicing
• Process improvement Certification

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:
All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts,…