Commercial Loan Servicing Analyst III Job Wilson area,North Carolina USA,Finance & Banking

Commercial Loan Servicing Analyst III

Company: Truist Financial
Location: Wilson, NC
Employment Type: Full Time
Date Posted: 02/25/2026
Job Categories: Banking, Finance/Economics, Information Technology

Position Overview

Under general direction, identify, assess, research, and resolve complex issues related to accounts, systems, vendors, processes & procedures of a particular business unit supporting the commercial lending portfolios. Provide an exceptional level of quality, risk management, client service, and efficiency. Develop and follow procedures, conduct follow‑up with assigned analysts, vendors, owners, and requestors to ensure agreed service level agreements are met, and escalate potential issues to senior analysts/management.

The work style is typically in‑office (5 days/week) for Truist hub city locations.

Essential Duties and Responsibilities

Lead project‑oriented work efforts of problem identification and resolution, performance, productivity improvement, quality enhancements, and delivery.

Perform Business Unit Acceptance Testing of all system changes affecting the business unit. Develop training, update procedures, and send communication to impacted business units.

Build knowledge and comprehension of processing capabilities and functionality of origination and servicing systems. Act as a subject‑matter expert on one or more processing capabilities.

Develop recommendations to mitigate quality control issues, work with leadership and teammates from Risk and Compliance to implement quality controls, and perform quality control functions.

Observe and gather facts to determine next steps and arrive at logical resolutions by analyzing processes, procedures, flow charts, regulatory requirements, and case data.

Demonstrate mastery of systems and processes in risk mitigation during internal and external audits.

Interpret banking policies, procedures, and regulatory/compliance requirements related to the business unit.

Act as catalyst for change, providing recommendations for streamlining functions and processes.

Motivate, train, counsel, and encourage lower‑level teammates for consistency of operations.

Collaborate and develop positive communication and relationships with other lines of business to resolve process improvements and issues.

Qualifications

Required Qualifications:

Bachelor's Degree or equivalent work‑related experience and training.

Five years of analyst or supervisory/manager experience.

Mastery of technical knowledge or solutions.

Expert ability to identify, analyze, and resolve issues and draw sound logical conclusions.

Leadership and role‑model ability to adapt to changing & competing priorities.

Proficiency with basic computer applications such as Microsoft Office.

Excellent written and verbal communication across multiple levels of lending personnel.

Strong time management, problem‑solving, and organizational skills; ability to work independently.

Extremely detail oriented.

Ability to initiate positive change and coordinate or direct the activities of others.

Ability to work in a mutually supporting teamwork environment.

Preferred Qualifications:

Master's Degree.
Process Improvement or Project Management Certification.

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits. Benefits include medical, dental, vision, life insurance, disability, accidental death & dismemberment, tax‑preferred savings accounts, and a 401(k) plan. Teammates receive no fewer than 10 days of vacation and 10 sick days (prorated) during their first year, plus paid holidays. Depending on the position, additional benefits such as a defined benefit pension plan, restricted stock units, and/or deferred compensation may be available.

EEO

Statement

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law
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