Merchant Services Loss Prevention Analyst

Regular or Temporary:
Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won’t receive a response).

Perform transaction monitoring, client outreach, analysis and verification on accounts in order to safeguard the line of business from fraudulent activity and losses.

• Monitor, analyze and review accounts in the risk scoring system to identify out of pattern activity and mitigate potential losses or fraudulent activity to the line of business by taking appropriate action.
• Meet the on‑going responsibility of the line of business to monitor accounts for red flags related to AML monitoring and take appropriate action.
• Conduct fraud investigations, perform client outreach, perform loss mitigation strategies and pursue recovery in an effort to minimize losses for the line of business.
• Monitor trends and patterns within the merchant portfolio to detect current issues to prevent future losses.
• Utilize various reports to analyze the overall client relationship and potential risk to the line of business.
• Conduct analyses on loss events and provide expert feedback to management on the varieties of fraud detected within the portfolio and make recommendations on queue revisions and exception reporting to prevent losses in the future.
• In loss event situations, review all risk factors including client relationship with the bank and contact appropriate regional leadership to inform and take action to minimize overall corporation exposure.
• Develop and maintain relationships with internal and external partners, including other institutions, law enforcement s and others involved in the investigation of merchant fraud in order to gain assistance in investigations and fully review loss events. Serve as liaison with internal and external partners, including information/training from the industry, Financial Crimes or law enforcement regarding schemes that may result in a loss to the Bank.
• Serve as liaison for 3rd party chargeback processor
• Operate as critical personnel during inclement weather, disaster or emergency situations.

• Bachelor's degree, or equivalent education and related training or experience
• 3 or more years of Merchant Services / Payment Industry related experience, including familiarity with Card Association rules around chargebacks, pre‑arbitration disputes and EMV Shift liability
• 3 or more years of transaction monitoring/detection/fraud prevention experience
• Experience making outbound calls to review and discuss account information with a client and to provide merchant outreach to prevent future loss
• Excellent analytical, problem solving skills and attention to detail in documenting outcomes in work product
• Ability to understand and recognize data patterns and trends
• Excellent verbal and written communication skills
• Ability to review analytical data and make expert recommendations to management
• Demonstrated proficiency in basic computer applications such as Microsoft Office software products, specifically excel

• Experience in utilizing the TSYS CBOS Risk Module

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.

For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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