IT Technician; Part-Time

Overview

Filter Easy, LLC is a leading manufacturer and direct-to-consumer distributor of air and water filter products. The subscription-based service eliminates the stress of remembering when to change filters in the home to maintain healthy air and drinking water. With just a few clicks via its modern e-commerce design, customers are set up to receive their filters on-time, when it’s time to change them - never having to think about it again.

Filter Easy is private-equity backed by Great Hill Partners.

• Provide first-level technical support for employees (hardware, software, network issues).
• Maintain, troubleshoot, and update PCs, printers, scanners, and label printers used in production and shipping.
• Manage user accounts, permissions, and device setups in Jump cloud, Google, AWS, and WMS.
• Monitor and maintain basic network infrastructure (Wi-Fi, switches, cabling).
• Perform routine maintenance, updates, and patching on systems and equipment.
• Document common procedures, troubleshooting steps, and equipment inventory.
• Support IT-related projects.

• 1–3 years of experience in IT support or a similar technical role.
• Working knowledge of Windows and Apple devices, Microsoft 365, and common business applications.
• Familiarity with manufacturing IT environments (ERP systems, production devices, barcoding/labeling) is a plus.
• Basic understanding of networking (TCP/IP, DNS, DHCP, Wi-Fi).
• Strong troubleshooting and communication skills.
• Ability to work independently, prioritize tasks, and support both office and production environments.

• Part-time: 15–25 hours per week (flexible scheduling).
• Occasional on-call support for production-critical issues.
• Competitive hourly pay based on experience.