Process Specialist

Job Title:

Process Specialist

Job Description

This Process Specialist role focuses on transforming complex technical processes into clear, engaging, and user-friendly training materials. You will convert detailed SOPs, troubleshooting guides, and equipment documentation into visual content-including short instructional videos-for use in an internal AI-based training platform. The position combines hands-on process and troubleshooting experience with strong communication and documentation skills to capture and standardize institutional knowledge.

Responsibilities

+ Translate complex SOPs, technical documents, and troubleshooting content into simplified, visual learning formats that are easy for operators and technicians to understand.

+ Create short instructional videos that demonstrate equipment operation, setup procedures, and troubleshooting workflows in a clear and practical manner.

+ Film, edit, and assemble video content for upload into an internal AI-based training platform, ensuring high clarity and consistency.

+ Develop visual documentation such as flowcharts, diagrams, and annotated guides to support operator understanding of processes and equipment.

+ Interpret highly technical documentation, including translated and German materials, and ensure accurate application of this information in training content.

+ Partner closely with operators, technicians, and engineers to validate the accuracy of documented processes, troubleshooting steps, and training materials.

+ Support the creation and maintenance of documentation related to equipment setup, operation, and issue resolution within the Standard Solutions group.

+ Capture institutional knowledge from experienced personnel and convert it into reusable training assets to reduce knowledge loss and improve onboarding.

+ Collaborate with technical teams to continuously improve training materials based on feedback and evolving processes.

+ Ensure all training content is organized, consistent, and ready for integration into digital and AI-driven training platforms.

Essential Skills

+ Strong process and technical experience, which may come from maintenance, process, or mechanical disciplines.

+ Hands-on troubleshooting experience with equipment and processes, with the ability to diagnose and explain issues clearly.

+ Technical or hands-on troubleshooting experience in environments such as manufacturing, engineering, or maintenance.

+ Proven ability to take complex technical information and communicate it in simple, visual formats such as videos, diagrams, and training materials.

+ Experience working with technical documentation, including SOPs, work instructions, and training materials.

+ Comfort working around equipment and collaborating directly with operators, technicians, and engineers.

+ Basic experience with video creation and editing, or a strong willingness to learn these tools.

+ Strong attention to detail to ensure training content is accurate, consistent, and easy to follow.

+ Effective communication and collaboration skills to work with cross-functional technical teams.

+ Comfort with technology and digital tools used to create and manage training content.

Additional

Skills & Qualifications

+ Experience in regulated environments such as pharmaceutical or GMP settings.

+ Exposure to AI tools or digital training platforms for content delivery and knowledge management.

+ Process engineering experience or familiarity with process optimization and standardization.

+ Technical writing skills for creating clear SOPs, work instructions, and supporting documentation.

+ Strong people skills to gather information from subject matter experts and translate it into structured training content.

+ Experience in training development, particularly video-based training, is a plus.

Work Environment

This is an onsite position working Monday through Friday on a day shift schedule. You will work in a technical environment around equipment and processes, collaborating closely with operators, technicians, and engineers. The role involves spending time on the production or equipment floor to observe processes, capture real-world workflows, and film instructional content, as well as working at a workstation to edit videos and develop visual documentation.

The environment supports the use of digital and AI-based training tools, and you will regularly interact with cross-functional teams to validate and refine training materials.

Job Type & Location

This is a Contract to Hire position based out of Wilson, NC.

Pay and Benefits

The pay range for this position is $30.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision  - Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan - Pre-tax and Roth post-tax…