Process Specialist

Job Title:

Process Specialist

Job Description

This Process Specialist role focuses on transforming complex technical processes into clear, engaging, and user-friendly training materials. You will convert detailed SOPs, troubleshooting guides, and equipment documentation into visual content-including short instructional videos-for use in an internal AI-based training platform. The position combines hands-on process and troubleshooting experience with strong communication and documentation skills to capture and standardize institutional knowledge.

Responsibilities

* Translate complex SOPs, technical documents, and troubleshooting content into simplified, visual learning formats that are easy for operators and technicians to understand.

* Create short instructional videos that demonstrate equipment operation, setup procedures, and troubleshooting workflows in a clear and practical manner.

* Film, edit, and assemble video content for upload into an internal AI-based training platform, ensuring high clarity and consistency.

* Develop visual documentation such as flowcharts, diagrams, and annotated guides to support operator understanding of processes and equipment.

* Interpret highly technical documentation, including translated and German materials, and ensure accurate application of this information in training content.

* Partner closely with operators, technicians, and engineers to validate the accuracy of documented processes, troubleshooting steps, and training materials.

* Support the creation and maintenance of documentation related to equipment setup, operation, and issue resolution within the Standard Solutions group.

* Capture institutional knowledge from experienced personnel and convert it into reusable training assets to reduce knowledge loss and improve onboarding.

* Collaborate with technical teams to continuously improve training materials based on feedback and evolving processes.

* Ensure all training content is organized, consistent, and ready for integration into digital and AI-driven training platforms.

Essential Skills

* Strong process and technical experience, which may come from maintenance, process, or mechanical disciplines.

* Hands-on troubleshooting experience with equipment and processes, with the ability to diagnose and explain issues clearly.

* Technical or hands-on troubleshooting experience in environments such as manufacturing, engineering, or maintenance.

* Proven ability to take complex technical information and communicate it in simple, visual formats such as videos, diagrams, and training materials.

* Experience working with technical documentation, including SOPs, work instructions, and training materials.

* Comfort working around equipment and collaborating directly with operators, technicians, and engineers.

* Basic experience with video creation and editing, or a strong willingness to learn these tools.

* Strong attention to detail to ensure training content is accurate, consistent, and easy to follow.

* Effective communication and collaboration skills to work with cross-functional technical teams.

* Comfort with technology and digital tools used to create and manage training content.

Additional

Skills & Qualifications

* Experience in regulated environments such as pharmaceutical or GMP settings.

* Exposure to AI tools or digital training platforms for content delivery and knowledge management.

* Process engineering experience or familiarity with process optimization and standardization.

* Technical writing skills for creating clear SOPs, work instructions, and supporting documentation.

* Strong people skills to gather information from subject matter experts and translate it into structured training content.

* Experience in training development, particularly video-based training, is a plus.

Work Environment

This is an onsite position working Monday through Friday on a day shift schedule. You will work in a technical environment around equipment and processes, collaborating closely with operators, technicians, and engineers. The role involves spending time on the production or equipment floor to observe processes, capture real-world workflows, and film instructional content, as well as…