Process Specialist

Process Specialist

This Process Specialist role focuses on transforming complex technical processes into clear, engaging, and user-friendly training materials. You will convert detailed SOPs, troubleshooting guides, and equipment documentation into visual content—including short instructional videos—for use in an internal AI-based training platform. The position combines hands-on process and troubleshooting experience with strong communication and documentation skills to capture and standardize institutional knowledge.

• Translate complex SOPs, technical documents, and troubleshooting content into simplified, visual learning formats that are easy for operators and technicians to understand.
• Create short instructional videos that demonstrate equipment operation, setup procedures, and troubleshooting workflows in a clear and practical manner.
• Film, edit, and assemble video content for upload into an internal AI-based training platform, ensuring high clarity and consistency.
• Develop visual documentation such as flowcharts, diagrams, and annotated guides to support operator understanding of processes and equipment.
• Interpret highly technical documentation, including translated and German materials, and ensure accurate application of this information in training content.
• Partner closely with operators, technicians, and engineers to validate the accuracy of documented processes, troubleshooting steps, and training materials.
• Support the creation and maintenance of documentation related to equipment setup, operation, and issue resolution within the Standard Solutions group.
• Capture institutional knowledge from experienced personnel and convert it into reusable training assets to reduce knowledge loss and improve onboarding.
• Collaborate with technical teams to continuously improve training materials based on feedback and evolving processes.
• Ensure all training content is organized, consistent, and ready for integration into digital and AI-driven training platforms.

• Strong process and technical experience, which may come from maintenance, process, or mechanical disciplines.
• Hands-on troubleshooting experience with equipment and processes, with the ability to diagnose and explain issues clearly.
• Technical or hands-on troubleshooting experience in environments such as manufacturing, engineering, or maintenance.
• Proven ability to take complex technical information and communicate it in simple, visual formats such as videos, diagrams, and training materials.
• Experience working with technical documentation, including SOPs, work instructions, and training materials.
• Comfort working around equipment and collaborating directly with operators, technicians, and engineers.
• Basic experience with video creation and editing, or a strong willingness to learn these tools.
• Strong attention to detail to ensure training content is accurate, consistent, and easy to follow.
• Effective communication and collaboration skills to work with cross-functional technical teams.
• Comfort with technology and digital tools used to create and manage training content.

• Experience in regulated environments such as pharmaceutical or GMP settings.
• Exposure to AI tools or digital training platforms for content delivery and knowledge management.
• Process engineering experience or familiarity with process optimization and standardization.
• Technical writing skills for creating clear SOPs, work instructions, and supporting documentation.
• Strong people skills to gather information from subject matter experts and translate it into structured training content.
• Experience in training development, particularly video-based training, is a plus.

This is an onsite position working Monday through Friday on a day shift schedule. You will work in a technical environment around equipment and processes, collaborating closely with operators, technicians, and engineers. The role involves spending time on the production or equipment floor to observe processes, capture real-world workflows, and film instructional content, as well as working at a workstation to edit videos and develop visual documentation.

The…