Enterprise Voice Technology and Integration Engineer; On-site

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Regular or Temporary: Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

The Enterprise Voice Technology and Integration Engineer provides technical ownership and delivers secure, production-ready solutions across Enterprise Voice applications, platforms, integrations, and supporting infrastructure.

This role translates technology standards, security and risk findings, architectural requirements, operational needs, and emerging ideas into practical changes across the Enterprise Voice technology stack. The engineer drives assigned upgrades, remediation efforts, implementations, integrations, automation, and technical initiatives from analysis through production deployment.

The engineer develops internal tools, APIs, automation, and lightweight applications using Python, modern development practices, and AI-assisted development capabilities. This includes taking prototypes, scripts, and AI-generated code and maturing them into secure, governed, observable, maintainable, and supportable production solutions.

The ideal candidate has broad engineering or application development experience combined with practical knowledge of enterprise voice, networking, infrastructure, security, IAM, cloud, and systems integration. The candidate should demonstrate strong critical thinking, operate effectively with incomplete requirements, identify risks and dependencies, evaluate multiple solution paths, and recommend practical approaches based on security, operational impact, architectural alignment, and long-term supportability.

This role collaborates with Voice Engineering, Network, Infrastructure, Cybersecurity, IAM, Architecture, Operations, Risk, application development teams, and vendors to drive technical execution, strengthen engineering governance, and support the continued modernization of the Enterprise Voice environment.

For this opportunity:
Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

*** Role is NOT remote ***

*** In office expectations are 5 days per week. ***

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Designs, builds, and implements enterprise infrastructure technology platforms and systems across cloud, network, database, storage, platform, computing, or middleware domains.
• Applies automation, monitoring, and optimization techniques to ensure high availability and performance of infrastructure.
• Manages infrastructure engineering projects and processes aligned with organizational policies and regulatory requirements.
• Collaborates with cross-functional teams and stakeholders to integrate new technologies and continuously improve infrastructure standards and processes.
• Troubleshoots and resolves complex technical issues impacting infrastructure performance and reliability.
• Supports compliance with technology strategies, standards, and governance to mitigate risks and ensure regulatory adherence.
• Reviews and guides infrastructure designs, configurations, and procedures to support operational consistency and knowledge sharing.
• Provides technical guidance and direction to lower-level technical professionals.
• Develops technical solutions with deep analysis of infrastructure systems and leads infrastructure processes.

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.
• Minimum of 5 years of professional experience in infrastructure engineering.
• Strong knowledge of enterprise infrastructure technologies including cloud, network, database, storage, platform, computing, and middleware.

• Knowledge of enterprise voice and…