Hospice Volunteer Coordinator

3HC Home Health and Hospice
Hospice Volunteer Coordinator
Full-time

Wilson, Greenville, Kinston and Duplin County, North Carolina

3HC has provided compassionate care to North Carolinians since 1981. We strive to ensure our patients enjoy life’s journey, recover quickly, live comfortably and face “end of life” with dignity. We believe in providing high-quality, cost-effective care that surpasses industry standards. If you want to make a difference, provide meaningful one-on-one care, and develop relationships with both your patients and team members, then join Team 3HC and reach your personal & professional best.

The Hospice Volunteer Coordinator is responsible for recruiting, screening, and interviewing applicants to fill volunteer needs of hospice patients in the agency, identifying retention issues and developing plans to improve retention.

• Bachelor’s degree in Communications, Business Administration, or related field preferred Experience in recruiting and interviewing
• Ability to deal pleasantly with staff and public
• Ability to work without close supervision

• Abides by and supports 3HC’s Compliance Program and Code of Ethics. 3HC’s Compliance motto is “Compliance for all and all for Compliance”. It is the intent of 3HC to comply with all applicable laws and regulations and that spirit is embedded in all aspects of our services and business practices. Our success hinges on doing things ethically and legally, to which, each and every employee plays a critical role.
• Creates positive experiences for internal and external customers that will meet their expectations. (External customers include our patients, families, referral sources, vendors, the community, etc. Internal customers are the people within the agency with whom you work.) Displays a high degree of courtesy, tact, and knowledge of services provided by the agency in all contact with staff, patients, and visitors.
• Responsible for planning, organizing, and executing volunteer recruitment and training. Keep volunteer pool at a level to meet patient’s/office needs. Ensuring that all volunteers complete appropriate forms and assist in ensuring that all volunteer files are kept up-to-date with current information 100% of time. Ensures that initial onboarding education and requirements are met as well as 12 hours of ongoing education annually and this education is kept in volunteer’s file.
• Plans, organizes, and implements volunteer recognition events and activities annually. Keeps volunteers informed of upcoming Hospice events and needs through newsletters, memos, direct contact, etc.
• Demonstrates continuous effort to improve volunteer operations, decrease turnover, streamline training processes, and work cooperatively and jointly with other Hospice Volunteer Coordinators to ensure volunteers’ needs are met. Maintains 5% volunteer hours in the aggregate and for each office location.
• Maintains contact with territory’s hospice social workers to ensure all patient’s/office’s volunteers’ needs are met.
• Maintains close contact with church leaders in the community, including 1 in-person contact per quarter such as congregation presentations, meeting with pastors and attending church functions in an effort to increase volunteer recruitment.
• Attends a minimum of five (5) community events such as college career fairs, on-site tours, in services, luncheons, and community support groups a year in an effort to increase volunteer recruitment.
• Provides volunteers for annual Hospice functions, such as Wings Camp, memorial services, fundraising events, and other functions requested by supervisor.
• Promotes public awareness of hospice programs through public speaking, letter writing, TV and radio, and public service announcements quarterly.
• Assign volunteers to a patient within 7 days of request.
• Ensure that the Support Services Manager is kept informed of problems and progress in the department.
• Communicate with supervisor regularly to ensure updated status of job duties and facilitate reporting of positive and negative issues related to job performance. Prepare monthly Recruitment Reports to…