Social Worker II - Special Assistance In-Home

Job Overview

The role is to provide case management services for the Special Assistance In-Home Program, supporting adults at risk due to physical or mental incapacity, ensuring they receive appropriate care and services.

• Collaborate with health care professionals, agency attorneys, law enforcement, adult care facilities, Medicaid staff, and community partners to obtain suitable care and services.
• Conduct thorough assessments by interviewing customers in their home, by phone, or in the agency to identify strengths and needs in a timely manner.
• Serve as a case‑management backup support, assuming caseloads when adult services positions become vacant.
• Assist with placement of customers in skilled nursing and adult care facilities.
• Maintain daily/monthly contact with customers, medical professionals, and consultants from the State office, community partners, and agency staff.
• Provide support to individuals who wish to remain safely in their homes; conduct home visits as required.
• Transport customers in personal vehicle when called upon, if necessary.
• Accurately complete case‑management documentation in a paperless system, demonstrating intermediate technology skills and attention to detail.
• Interpret and apply program policies to ensure compliance and conduct case auditing as required.

• Bachelor's degree in social work, or a related human services field, with appropriate accreditation, and at least one year of directly related experience.
• Or equivalent combination of education and experience: bachelor's degree with two years direct experience, or a master's degree in social work or human services.
• Valid driver’s license and dependable transportation.
• Intermediate technology skills and ability to maintain accurate, current documentation in a paperless system.
• Strong analytical, communication, negotiation, and organizational skills.
• Ability to serve as a backup case manager when caseloads arise.

• Experience in Adult Services within a Department of Social Services.
• BSW, MSW, or a human services master's degree closely related to social work.

• Paid health insurance, dental, vision.
• Longevity pay, 401-K retirement plan, life insurance.
• Vacation and sick leave, 12 paid holidays.
• Flex Care and travel reimbursement.
• Participation in the North Carolina Local Governmental Employees’ Retirement System.