Warehouse Manager

Summary

Reporting to the Plant Manager, the Manager Warehouse is responsible for overseeing the day-to-day operation of the warehouse, shipping and receiving area. The Warehouse Manager ensures that customer needs are met through the timely and efficient movement of products and materials in a high volume, fast‑paced distribution environment. This role will also support cost control including overtime, management and expense control.

• Adhere to and ensure compliance to all health and safety policies/procedures, Good Manufacturing Practices (GMPs) and wear the required personal protective equipment (PPE) while in the warehouse or production areas.
• Adhere to and ensure compliance to food quality and food safety as per quality standards and/or Safe Quality Food requirements.
• Lead and direct the work of other employees and have responsibility for personnel actions including hiring, performance management, and termination.
• Provide training, direction and instruction and conduct performance evaluations.
• Provide guidance and training on work standards and expected outcomes.
• Be accountable for planning and evaluating performance, staff training and development, recruitment and may contribute to pay recommendations.
• Direct and coordinate the activities of the warehouse and establish and maintain budget control.
• Develop the team and drive continuous improvement in the performance of all team members by setting clear and challenging goals and objectives.
• Maintain strong links with 3rd party suppliers through regular meetings and ensure that any issues are being addressed.
• Ensure that all stock issues are resolved and provide feedback to relevant managers on key performance indicators such as accuracy, performance, output and efficiency.
• Manage stock destruction and aged stock removal process.
• Ensure warehouse personnel are responsible for duties such as good housekeeping, stock counts, and, where appropriate, movement of stock through use of pallet truck or forklift truck.
• Establish priorities and direct loading workforce to satisfy customer demand.
• Plan and execute logistics needs with trucking firms to ensure timely pick‑up and delivery of shipments, while minimizing overall freight costs.
• Review and resolve operational problems to minimize cost and prevent operational delays.
• Negotiate trucking contracts with relevant parties to ensure freight costs are competitive.
• Be responsible for the security of the product and warehouse.
• Handle all damaged product orders and monitor status of returned products.
• Communicate with manufacturing personnel to ensure appropriate materials are available to meet production requirements.
• Develop and implement policies, procedures and SOPs to ensure consistent quality and operating efficiency.
• Ensure compliance with DOT and other safety regulatory agencies, as well as maintain the material handling equipment and ensure that all warehouse personnel are certified on equipment.
• Represent the company in a positive manner at all times.

• Capability to read and write job instructions in the specified acceptable language(s) for the location.
• Ability to work under deadline pressures.
• Organized and detail oriented, adaptable to change.
• Excellent communication skills and the ability to develop a team environment promoting internal growth.
• Strong troubleshooting and analytical skills.
• Demonstrated basic operation of powered industrial trucks.
• Forklift certified by an approved Refresco trainer.

• Leadership – Foster a culture of empowerment by building relationships based on trust, lead courageously on a day‑to‑day basis, and inspire growth with a clear and ambitious vision that guides the collective effort toward success.
• Problem‑Solving – Ability to quickly identify and resolve operational issues.
• Communication – Effectively communicate with direct reports and all levels of the organization; collaborate to ensure smooth workflow.
• Decision Making & Judgment – Make informed decisions with sometimes limited data, learning from outcomes.
• People Management – Coach others regardless of performance level; help others identify key goals and use their talents to achieve those…