Claims Assistant

Western Partitions, Inc. (WPI) is one of the largest and most reputable interior and exterior contracting firms in the Northwest. WPI provides superior contracting services for drywall, prefabrication, metal studs, acoustical systems, wall panels, fireproofing, fire stopping, stucco, claddings, painting, windows, doors/frames/hardware, and more.

Since WPI’s inception in 1972, we have provided award-winning construction without sacrificing integrity, safety, or efficiency. We are proud that a significant percentage of our business comes from repeat customers. Our service-oriented, fast-track approach, coupled with an attention to detail has resulted in a superior reputation within our industry. We work hard every day to earn our customers’ trust and confidence.

Throughout our history, our dedication to our employees, quality of work, and customers has set us apart. The strongest characteristic of our organization is the prominent level of pride we take in every job we complete. Our employees are driven to do the job right the first time without compromise. Lastly, our customers choose WPI based on the emphasis we place on communication, trust, and respect.

The Claims Assistant supports the Claims Manager with the administrative, documentation, communication, and tracking tasks necessary to manage workers’ compensation, general liability, auto, OCIP, and CCIP claims from initial report through closure. The position plays an important role in helping WPI care for employees during the claims process while supporting timely communication, accurate documentation, return-to-work coordination, claim tracking, and compliance with applicable state, local, and federal requirements.

This position is primarily administrative in nature but requires strong follow-through, confidentiality, organization, attention to detail, and the ability to communicate professionally with employees, managers, medical providers, insurance carriers, and internal WPI team members.

• Assist the Claims Manager with the organization, tracking, and documentation of workers’ compensation, general liability, auto, OCIP, and CCIP claims.
• Support claim files from the date of incident through closure by helping collect, organize, and maintain required documents, correspondence, notes, forms, and related records.
  • For Fleet Claims, help organize and coordinate body shop repairs, rental vehicles, accident reports, etc.
• Record, file, and maintain workers’ compensation claim documents and related documentation.
• Assist with organizing worker statements, witness statements, medical documentation, work status forms, correspondence, and supporting claim information.
• Help coordinate early Return to Work efforts by tracking work status updates, modified-duty documentation, carrier communication, modified-duty payroll reports, and follow-up items as directed by the Claims Manager.
• Assist the Claims Manager with EAIP and SAWP reimbursement requests.
• Help maintain and update Grab and Go packets, Return to Work materials, claim forms, training materials, modified duty job descriptions, and related administrative resources as directed.
• Assist with entering, updating, and maintaining injury, near miss, and claim information in company databases or claim tracking systems.
• Support claims-related reporting by gathering data, updating spreadsheets, and helping prepare basic summaries related to litigation rates, claim costs, claim duration, claim status, open claims, closed claims, and other performance metrics.
• Assist with communication and follow-up between employees, managers, EHS team members, insurance carriers, clinics, and medical providers as directed by the Claims Manager.
• Help schedule, track, and document medical appointments, treatment clinic information, work releases, claim updates, and required follow-up actions.
• Assist with maintaining treatment clinic information, protocols, contact lists, and regional claim resources.
• Support EHS, Field Operations, managers, and the Claims Manager with incident investigations, corrective action documentation, and proactive claims-related follow-up.
• Maintain confidentiality of…