Dispatcher, Customer Service​/HelpDesk

Description

“Second to None…Since 1901” At Wolfer’s, we’ve spent over 120 years building a company that treats people right—our customers and our employees. Now, we’re excited to welcome a new Dispatcher to our growing family in Plumbing, HVAC, and Electrical services. If you’re a high performer with an A-player mentality
, thrive in a fast-paced environment, and can confidently manage multiple priorities at once, this is a role where you’ll shine.

• Competitive pay ($22–$27/hr.) plus bonuses
• Full-time, steady hours — no surprises, no chaos in your schedule
• Weekly paychecks every Friday
• Paid time off that starts accruing from day one
• Medical, dental, and vision coverage for you and your family
• 401(k) with company match — let’s grow your future
• 6 paid holidays to relax and recharge
• Ongoing training from industry pros who want to see you succeed

You’ll be the friendly, organized force that keeps our technicians on schedule and our customers taken care of in a fast-moving environment.

• Manage the dispatch board to help technicians stay productive and on track.
• Debrief technicians after their calls and help ensure smooth communication.
• Call customers to confirm and schedule service or install appointments — with warmth and professionalism.
• Build genuine rapport with customers and deliver top-quality support.
• Review invoices created by each technician and make sure everything is accurate.
• Support accounting tasks by organizing and grouping department invoices daily.
• Pull permits and help schedule inspections after jobs are wrapped up.
• Jump in to help other departments when needed — teamwork truly matters here.

• You bring an A-player mentality — you take ownership, solve problems quickly, and look for ways to raise the standard every day.
• You are a high performer who thrives in a fast-paced environment and knows how to stay productive without sacrificing accuracy.
• You are a master multitasker who can juggle calls, scheduling, technician support, customer communication, and administrative tasks without losing focus.
• You follow processes that help the team run efficiently and consistently.
• You show up on time, ready to go, and dependable for your assigned schedule Tuesday through Saturday only
  .
• You’re comfortable working independently and collaboratively.
• You’re tech-friendly and comfortable with Excel, Word, and Outlook.
• You communicate clearly — whether on the phone, in person, or over email.
• You’re organized, detail-oriented, and able to prioritize competing tasks throughout the day.
• You work well under pressure, adapt quickly, and stay focused when things get busy.
• You’re reliable, hardworking, and committed to getting things done right the first time.
• Dispatch experience (2+ years) is a strong plus, but not required.
• Able to pass a background check.