Customer Quality Manager

Date Posted:

Country:
United States of America
Location:
US-OR-WILSONVILLE-594 ~ 27300 SW Parkway Ave ~ BLDG 594
Position Role Type:
Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of "U.S. Person" go here.

https://(Use the "Apply for this Job" box below)..62
Security Clearance Type:
None/Not Required
Security Clearance Status:
Not Required

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

This position will be in a multi-disciplinary team environment and will need to be able to thrive on tackling challenges, as the position requires the use of problem-solving skills in a hands-on work environment to address problems and facilitate appropriate design or process changes. There will be heavy customer interaction in this role to meet the needs and expectations of the customer.

What You Will Do:

• Works within a matrix-based organization across product quality, supply chain quality, manufacturing engineering, operations, design, and customer support to provide solutions for the customer.
• Acts as the "Voice of the Customer" to communicate customer needs back to the factory and ensures that the appropriate support is provided.
• Triage product issues identified at the Customer's Final Assembly Line to ensure seamless support for Collins' products.
• Must be willing to provide flexible support for high-impact issues that arise at the customer's Final Assembly Line (may require limited support outside of normal working hours).
• Collaborates with the customer to disposition product returns that are deemed to be conforming.
• Participates in customer audits/assessments/visits when requested.

Qualifications You Must Have:

• Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience If position is Engineering/Other Technical Position:
• Communication skills (both verbal and non-verbal) must be able to summarize complicated technical topics quickly and concisely to executive leadership both internally and externally.
• Customer support experience interfacing with an OEM and/or aftermarket customer.

Qualifications We Prefer:

• 5+ years in Aerospace with solid knowledge of Quality Assurance in production / manufacturing and new product developments.
• Technical familiarity with Avionics products & systems
• FAA, EASA, and other regulatory authority knowledge with PMR / MRB, Corrective action methodology experience is desired.
• Ability to effectively lead a cross-functional team to drive quality improvement initiatives.

What We Offer:

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

• Tuition reimbursement program

• Student Loan Repayment Program

• Life insurance and disability coverage

• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal,  protection

• Birth, adoption, parental leave benefits

• Ovia Health, fertility, and family planning

• Adoption Assistance

• Autism Benefit

• Employee Assistance Plan, including up to 10 free counseling sessions

• Healthy You Incentives, wellness rewards program

• Doctor on Demand, virtual doctor visits

• Bright Horizons, child and elder care services

• Teladoc Medical Experts, second opinion program

• And more!

May be eligible for relocation.

Learn More & Apply Now!

Operations, Supply Chain and EH&S:

The next chapter of our future as an aerospace company is here, and we are excited about what this means for our employees and customers! Get onboard the Collins Aerospace Operations team and play a part in managing our innovative products from inception to delivery. The Operations team continues to grow and aims to strengthen the connection of…